Operations Supervisor Jobs

About The Position

Requirements

• High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
• Five years of experience in a retail environment; the posting also states five years of retail experience if the education requirement is not met.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

• Experience supporting front-end or back-end operations in a retail environment.
• Experience in a customer service role.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Assign team members to activities, ensure adequate staff coverage, and redeploy associates to meet department needs.
• Participate in interviews and provide input into selection decisions for associates in the assigned area.
• Connect with team members to understand challenges and elevate issues when needed.
• Provide timely feedback, performance coaching, recognition, and guidance; partner with the ASM when formal disciplinary action is needed.
• Encourage team members to share service and operational best practices, empower them to make decisions, and support their development.
• Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
• Coach the team to follow processes, improve operational efficiency, and prepare department areas for customer service and sales.
• Monitor operational performance metrics, identify barriers to processes or customer experience, and implement timely solutions.
• Respond to unexpected events such as callouts, no-shows, and unscheduled deliveries by reprioritizing work.
• Monitor safe use of store power equipment and address violations.
• Promote safety, security, and shrink prevention by monitoring doors and gates, reporting signs of theft, protecting inventory, and maintaining daily safety practices.
• Conduct daily safety reviews, identify hazards, keep store areas clean and organized, and monitor for theft or security risks.
• Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce impacts on customers.
• Seek feedback and self-development opportunities, maintain cross-functional relationships, and adapt effectively to work challenges and organizational change.
• Oversee overnight back-end operations, including receiving and unloading freight, stocking inventory, assembling products, controlling freight flow, recovering areas, and staging deliveries.
• Ensure back-end work does not interfere with customers’ ability to shop, including keeping floors clear and products stocked.
• Drive efficient movement of products from receiving to sales departments and ensure shelves and top stock are replenished.
• Ensure merchandise is stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
• Complete activities that support an efficient and safe delivery process, including picking and staging products for delivery.
• As Manager-on-Duty, provide store-wide leadership over engagement, customer service, staffing, and operational efficiency.
• Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
• Ensure associates are equipped to deliver quality sales and service and that Specialty and Pro areas are appropriately staffed for customer traffic.
• Shift associates to areas with high customer traffic or department hotspots and manage associate responses to call buttons.
• Validate that aisles are clean, safe, and free of clutter; hand off shift observations to the next MOD.
• Direct non-MOD activities, including customer complaints, management approvals, and other business operations, to appropriate leaders.
• Perform other duties as assigned.