Operations Supervisor

Davids Bridal • Lexington, KY

1d

About The Position

As a member of the management team, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed the sales plan. The role calls for a dynamic, attentive, inspiring leader who builds relationships with Dream Makers and guests and serves as a mentor, leader, and coach. The Operations Supervisor builds a high-performance culture and five-star customer service by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team.

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
• Monitor store payroll to help ensure hours remain within the monthly budget.
• Accurately monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
• Help lead the store to consistently achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership for front of house and alterations.
• Monitor inventory management, special orders, receiving processes, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
• Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
• Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
• Help build a strong bench and talent pipeline, keep the store staffed, achieve staffing goals, and fill open positions within 30 days.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED