Supervisor - Airport Operations

United Airlines•San Diego, CA

1d•$80,236 - $98,066

About The Position

The Supervisor - Airport Operations leads and develops front-line co-workers to deliver consistent, excellent customer service and quality products in accordance with company guidelines. The role supports consistent operational, service, and product delivery; develops standard work and continuous improvement processes; and oversees the performance of a team, zone, or area. The supervisor leads and engages front-line teams to provide exceptional customer service and on-time, high-quality products. They conduct briefings, set clear expectations, maintain communications across shifts, delegate tasks, coach and recognize employees, and support skill development. The role monitors performance and customer interactions for compliance with company standards, safety protocols, and service goals, and uses metrics and trend analysis to improve performance and accountability. The position also develops and implements standard work, supports shift turnover, resolves performance or behavior issues, documents cases and corrective actions, and participates in peer, safety, and accident review boards. The supervisor serves as a subject matter expert on service delivery, company procedures, and union guidelines, partners with Business Partners, and completes required documentation, meetings, projects, and communications.

Requirements

High school diploma or equivalent.
At least 2 years of experience in an operations or fast-paced business environment, or successful completion of a company-sponsored training program.
Experience leading teams and delivering customer service.
Strong written, verbal, and interpersonal communication skills.
Proven ability in conflict resolution, decision-making, and team leadership.
Proficiency in IT systems and job-relevant software.
Demonstrated strengths in business acumen, continuous improvement, and customer focus.
Strong accountability, teamwork, motivation, and safety orientation.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview is required.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Bachelor's degree or related experience.
Union experience.
Understanding the capabilities and limitations of generative AI tools and effectively using them for research, analysis, content creation, and problem-solving; critically validating AI-generated outputs while following company policies on responsible AI use, data privacy, and security.

Responsibilities

Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products.
Conduct briefings, set clear expectations, and maintain strong team communications across shifts.
Assign and delegate tasks appropriately and provide ongoing coaching, recognition, and skill development.
Identify issues, apply structured problem solving, and execute action plans to address performance or behavior gaps.
Monitor team performance and customer interactions for compliance with company standards, safety protocols, and service goals.
Administer corrective actions and document performance issues, investigations, and high performance in the case management system.
Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability.
Develop and implement standard work processes and ensure effective shift turnover and operational alignment.
Participate in peer, safety, and accident review boards, and address inappropriate behavior with clear, actionable feedback.
Provide technical guidance as a subject matter expert on service delivery, company procedures, and union guidelines.
Partner with Business Partners to support shared goals and consistent service delivery.
Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications.