Supervisor - Airport Operations

United Airlines•Honolulu, HI

2d•$80,236 - $98,066

About The Position

The Airport Operations Supervisor leads and develops front-line co-workers to deliver consistent, excellent customer service and a high-quality product in accordance with company guidelines. The role ensures consistency in operational, service, and product delivery; develops and supports standard work and continuous improvement processes; and oversees the performance of a team, zone, or area. The supervisor leads and engages front-line teams, sets expectations, communicates across shifts, delegates work, and provides coaching, recognition, and skill development. They monitor team performance and customer interactions, address operational and behavioral issues, review performance metrics, and implement action plans. The position also supports safety and service standards, provides guidance on company procedures and union guidelines, partners with Business Partners, and completes required documentation and communications.

Requirements

High school diploma or equivalent.
At least 2 years of experience in an operations or fast-paced business environment, or successful completion of a company-sponsored training program.
Experience leading teams and delivering customer service.
Strong written, verbal, and interpersonal communication skills.
Proven ability in conflict resolution, decision-making, and team leadership.
Proficiency in IT systems and job-relevant software.
Demonstrated strengths in business acumen, continuous improvement, and customer focus.
Strong sense of accountability, teamwork, motivation, and safety orientation.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview.
Reliable, punctual attendance; attendance is an essential function of the position.

Nice To Haves

Bachelor's degree or related experience.
Union experience.

Responsibilities

Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products.
Conduct briefings, set clear expectations, and maintain strong team communications across shifts.
Assign and delegate tasks appropriately; provide ongoing coaching, recognition, and skill development focused on service and operational excellence.
Identify issues, apply structured problem solving, and develop and execute action plans to address performance or behavior gaps.
Monitor team performance and customer interactions to ensure compliance with company standards, safety protocols, and service goals.
Administer corrective actions and document performance issues, investigations, and high performance in the case management system.
Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability.
Develop and implement standard work processes and ensure effective shift turnover and operational alignment.
Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.
Serve as a subject matter expert on service delivery, company procedures, and union guidelines, providing technical guidance as needed.
Partner with Business Partners to support shared goals and consistent service delivery.
Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications such as email and voicemail follow-up.