Supervisor - Ramp Airport Operations

United Airlines•Los Angeles, CA

4d•$80,236 - $98,066

About The Position

United Airlines’ Airport Operations team supports airport operations worldwide, including customer service, gate operations, and baggage handling. The Supervisor leads and develops front-line co-workers to deliver consistent customer service and quality products in accordance with company guidelines. The role oversees the performance of a team, zone, or area and supports standard work and continuous improvement processes. The Supervisor leads team communications, sets expectations, assigns work, coaches employees, monitors performance, addresses issues, and ensures compliance with company standards, safety protocols, and service goals. The role reviews performance metrics, leads improvement efforts, serves as a subject matter expert on service delivery and company procedures, and partners with Business Partners to support shared goals. The position also involves required documentation, meetings, communications, and collateral projects.

Requirements

High school diploma or equivalent.
At least 2 years of experience in an operations or fast-paced business environment, or successful completion of a company-sponsored training program.
Experience leading teams and delivering customer service.
Strong written, verbal, and interpersonal communication skills.
Proven ability in conflict resolution, decision-making, and team leadership.
Proficiency in IT systems and job-relevant software.
Demonstrated strengths in business acumen, continuous improvement, and customer focus.
Strong accountability, teamwork, motivation, and safety orientation.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview.
Reliable, punctual attendance; attendance is an essential function of the position.

Nice To Haves

Bachelor's degree or related experience.
Union experience.

Responsibilities

Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products.
Conduct briefings, set clear expectations, and maintain strong team communications across shifts.
Assign and delegate tasks appropriately; provide ongoing coaching, recognition, and skill development.
Identify issues, use structured problem solving, and develop and execute action plans to address performance or behavior gaps.
Monitor team performance and customer interactions for compliance with company standards, safety protocols, and service goals.
Administer corrective actions and document performance issues, investigations, and high performance in the case management system.
Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability.
Develop and implement standard work processes and ensure effective shift turnover and operational alignment.
Participate in peer, safety, and accident review boards; address inappropriate behavior with clear, actionable feedback.
Serve as a subject matter expert on service delivery, company procedures, and union guidelines, and provide technical guidance as needed.
Partner with Business Partners to support shared goals and consistent service delivery.
Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications such as email and voicemail follow-up.