Ramp Supervisor - CLE Airport

PrimeFlight Aviation Services•Cleveland, OH

5d•Onsite

About The Position

The Ramp Supervisor oversees a team of ramp agents and ensures aircraft are handled efficiently and safely on the ground. The role coordinates activities such as baggage handling, aircraft towing, and aircraft servicing while following safety and operational protocols. The supervisor trains and mentors team members and coordinates with flight crews and airport personnel to support timely aircraft turnarounds. The position also involves making quick decisions, solving operational problems, and maintaining customer-service and operational standards.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment.
Hold a valid driver's license.
Communicate effectively in English, including reading, writing, and speaking.
Have at least 2 years of experience in ramp operations or a related aviation field.
Have proven experience in a supervisory or leadership role.
Have strong knowledge of ramp safety and operational procedures.
Be able to access and interpret printed and electronic information using devices such as iPads/tablets, computers, and mobile devices.
Communicate effectively with colleagues and clients in person and electronically.
Pass a background check and drug screen.
Be eligible to acquire required credentials and clearances, as applicable, including FAA, RAIC, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Be flexible to work various shifts, including nights, weekends, and holidays.
Be able to lift up to 70 pounds.
Be able to stand and walk for prolonged periods in indoor or outdoor environments, as applicable.
Be able to reach, grasp, push, pull, bend, stretch, squat, kneel, climb, and work at elevated heights as required.
Be able to hear and respond to spoken voices and audible alarms.
Meet the role's vision requirements, including close, distance, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

Supervise ramp team operations, including aircraft loading and unloading.
Coordinate ramp activities to ensure timely flight turnarounds.
Train and mentor ramp team members on operational procedures and safety protocols.
Monitor team compliance with airline and airport regulations.
Conduct pre-shift briefings covering daily tasks and safety focus points.
Oversee the handling of baggage, cargo, and mail to prevent damage or loss.
Manage communication between the ramp team, flight crew, and ground operations.
Ensure proper use and maintenance of ground support equipment.
Implement and enforce ramp safety measures and hazard prevention.
Respond to and manage operational issues and emergencies.
Facilitate teamwork to meet flight schedules and service standards.
Conduct performance evaluations and provide feedback to ramp team members.
Ensure compliance with applicable DOT regulations and guidelines, including safe and legal operation of airport vehicles, equipment, and personnel in airside and landside operations.
Conduct audits and inspections for DOT compliance, including reviewing maintenance records, driver qualifications, and safety procedures.
Provide staff training and updates on changes in DOT regulations as required.
Liaise with other airport departments to coordinate operations.
Maintain accurate records of ramp operations and incidents.
Promote a culture of safety and professionalism within the team.
Demonstrate PrimeFlight customer service and safety standards.
Perform additional duties assigned by management.