Airport Operations Supervisor (CLE)

City of Cleveland•3001 - Port Control, OH

3d•Onsite

About The Position

Under the general supervision of the Manager of Airport Operations, the Airport Operations Supervisor assists with operational management at Cleveland Hopkins International Airport or Burke Lakefront Airport to maintain the airport operating certificate and implement Department of Port Control policies. The supervisor leads Airport Operations Agents, assigns shift duties, supports and trains staff, and assists with staffing and work schedules. The role also performs Airport Operations Agent duties when the shift Superintendent is on duty. The supervisor helps ensure compliance with applicable Federal Aviation Regulations and FAA Advisory Circulars; reviews prior-shift reports and field conditions; coordinates weather-related and winter operations; and supports the movement of snow-removal crews, emergency crews, construction activity, and vehicles. The role monitors aircraft movement, communicates with airlines, FAA Air Traffic Control, airport personnel, government entities, and the public, and may act as a liaison on airport operations matters. The position conducts or assigns patrols and inspections of airfield, terminal, and other airport property; identifies and reports safety violations, hazards, and operational or maintenance issues; and conducts wildlife patrols and hazing. Duties may include using pyrotechnic weapons or shotguns and removing debris or dead wildlife from aircraft operating areas. The supervisor directs or assists with emergency and irregular-operation responses, initially assumes control of emergencies until higher authority arrives, and escorts approved vehicles as required. The role monitors communications and airport systems, including radios, flight statuses, security access controls, CCTV, weather radar, and surface-condition monitoring. It maintains shift logs, inspection and incident reports, files, and other records; bills transient aircraft for landing fees; supports employee performance and safety; and performs other related duties as required. The supervisor is responsible for developing and implementing the Snow and Ice Control plan and must be available to work any shift, including nights, weekends, and holidays, in a 24-hour operation and participate in emergency preparedness activities.

Requirements

Associate’s degree in Aviation, Airport Management, or a related field from an accredited college or university, or qualifying experience substitution.
Four years of full-time paid experience as an airport operations agent; up to two of those years may be in an airport operations-related field.
One year of Airport Operations office or airport operations-related experience may be substituted for each year of college education lacking.
Valid State of Ohio Driver’s License.
Ability to type and general computer skills, including Microsoft Office Suite products.
Successful completion of a Transportation Security Administration fingerprint-based criminal history records check and employment background check.
Ability to lift and carry 50 pounds.
Willingness to work indoors and outdoors in all weather conditions in a 24-hour operation, on a non-standard work week, and any shift as operational needs require, including nights, weekends, and holidays.
Willingness to participate in emergency preparedness events and activities.

Nice To Haves

One year of supervisory experience is preferred; the supplemental information specifies two years of supervisory experience as preferred.
Six years of Operations Agent experience with Part 139 experience is preferred.
Operational experience at Cleveland Hopkins International Airport or Burke Lakefront Airport is preferred.
Certified Member (CM) or Accredited Airport Executive (AAE) credential from AAAE is preferred.

Responsibilities

Assist with operational management of Cleveland Hopkins International Airport or Burke Lakefront Airport and help maintain the airport operating certificate.
Assist with implementing Department of Port Control policies.
Supervise, guide, train, support, instruct, evaluate, counsel, and coach Airport Operations Agents; monitor employee goals and initiate or enforce disciplinary actions as appropriate.
Assign daily shift duties and assist with preparation of work and staffing schedules; ensure adequate staffing for the following shift when absences or special operating needs arise.
Perform Airport Operations Agent duties when the shift Superintendent is on duty.
Maintain knowledge of applicable Federal Aviation Regulations and FAA Advisory Circulars and ensure regulatory compliance.
Review prior-shift operational reports, special instructions, and field conditions, and educate staff on relevant information.
Develop and implement the Snow and Ice Control plan; assemble and disseminate weather forecasts and coordinate winter or other weather-related responses.
Coordinate snow-removal crews, crash and rescue crews, construction activity, and vehicle movement.
Monitor aircraft movement and communicate with air carriers, FAA Air Traffic Control, airport personnel, government entities, and other required parties.
Operate radios, telephones, crash phones, and other communications equipment; communicate operational information and respond to public and stakeholder inquiries.
Conduct or assign wildlife patrols and wildlife hazing or reduction procedures; submit FAA Wildlife Strike reports as required and remove dead animals or debris from aircraft operating areas when necessary.
Conduct or assign patrols and inspections of the airfield, landing areas, hangars, ramps, terminals, roadways, and other airport properties; report unsafe, non-compliant, hazardous, or maintenance conditions.
Respond to and direct or coordinate emergency and irregular-operation responses; assume initial control of emergency operations until higher authority arrives.
Escort emergency, construction, and other approved vehicles as required.
Use devices and instruments to assess airfield conditions and monitor security, fire, weather radar, equipment, surface-condition, access-control, and CCTV systems; make required notifications and reports.
Log and bill incoming transient aircraft for landing fees.
Verify completion of shift logs, inspection reports, incident reports, and other required documentation; maintain files and records.
Promote compliance with occupational health and safety policies and programs and prepare accident and injury reports as necessary.
Participate in emergency preparedness events and activities and perform other related duties as required.