CLE Airport Flex Agent
About The Position
EDS Service Solutions is hiring a full-time Flex Agent at Cleveland Hopkins International Airport. The role supports rental-car customers and vehicle operations in a fast-paced, team-oriented environment. No automotive experience is required; training is provided. The position pays $19 per hour, with weekly pay. The Flex Agent provides customer service throughout the rental process and occasionally assists with returns. The role includes preparing rental documents, explaining rates and service charges, offering optional products, addressing customer issues, and helping keep wait times low. Agents also assist with vehicle cleaning, vacuuming, disinfecting, and refueling as needed. Work takes place outdoors and involves scanning, walking, bending, and twisting for extended periods.
Requirements
- Must be at least 21 years old.
- Excellent customer-service skills and prior customer-service experience.
- Valid driver's license.
- Clean driving record for the past three years.
- Must be able to work outdoors.
- Must be able to scan for eight hours.
- Must be able to walk, bend, and twist for eight hours.
Responsibilities
- Manage the rental process and occasionally the return process in accordance with company policies and procedures.
- Welcome customers and provide professional, friendly service.
- Help ensure every customer receives a clean and safe vehicle.
- Take ownership of customer service issues and resolve them promptly.
- Contribute to teamwork and collaboration.
- Use company-approved sales and service techniques to determine customer needs and offer optional products.
- Prepare rental and return documents accurately and completely.
- Qualify customers using company rental requirements.
- Provide directions, maps, local-area information, and relevant service information.
- Explain rental parameters, rates, and service charges to customers.
- Ensure the rental agreement has the correct return date and time, and review charges when vehicles are returned.
- Prepare rental agreement folders with all required information.
- Answer customer phone calls in a friendly, helpful, and prompt manner.
- Coordinate customers in the queue to reduce wait times and support efficient service.
- Assist with car washing and clean, vacuum, disinfect, and refuel vehicles as needed.
Benefits
- Weekly pay
- Paid training
- Opportunity to work with leading rental car companies
- Fast-paced and supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
