Supervisor - Ramp Airport Operations

United Airlines•San Francisco, CA

1d•$80,236 - $98,066

About The Position

United Airlines’ Airport Operations team keeps airport operations running smoothly, from check-in and departure gates to baggage handling. The Supervisor leads and develops frontline employees to deliver consistent, excellent customer service and quality products in accordance with company guidelines. The role oversees the performance of a team, zone, or area; supports operational, service, and product consistency; and develops standard work and continuous improvement processes. The Supervisor leads frontline teams, sets expectations, communicates across shifts, delegates work, coaches employees, and monitors performance and customer interactions. The role addresses performance and behavior issues, documents performance and investigations, reviews operational metrics, and leads improvement efforts. It also provides guidance on service delivery, company procedures, and union guidelines; partners with Business Partners; and completes required documentation, meetings, projects, and communications.

Requirements

High school diploma or equivalent.
At least 2 years of experience in an operations or fast-paced business environment, or successful completion of a company-sponsored training program.
Experience leading teams and delivering customer service.
Strong written, verbal, and interpersonal communication skills.
Demonstrated conflict resolution, decision-making, and team leadership abilities.
Proficiency with IT systems and job-relevant software.
Strength in business acumen, continuous improvement, and customer focus.
Strong accountability, teamwork, motivation, and safety orientation.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview.
Reliable, punctual attendance.

Nice To Haves

Bachelor's degree or related experience.
Union experience.

Responsibilities

Lead and engage frontline teams to deliver exceptional customer service and on-time, high-quality products.
Conduct briefings, set clear expectations, and maintain effective communication across shifts.
Assign and delegate tasks appropriately; provide coaching, recognition, and skill development.
Identify issues, use structured problem solving, and develop and execute action plans for performance or behavior gaps.
Monitor team performance and customer interactions for compliance with company standards, safety protocols, and service goals.
Administer corrective actions and document performance issues, investigations, and high performance in the case management system.
Review key metrics, analyze trends, and lead performance dialogues to promote continuous improvement and accountability.
Develop and implement standard work processes and ensure effective shift turnover and operational alignment.
Participate in peer, safety, and accident review boards; address inappropriate behavior with clear, actionable feedback.
Serve as a subject matter expert on service delivery, company procedures, and union guidelines, and provide technical guidance as needed.
Partner with Business Partners to support shared goals and consistent service delivery.
Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications such as email and voicemail follow-up.