Operations Supervisor Jobs

About The Position

Requirements

• Bachelor's degree and 4 or more years of related experience, or equivalent experience demonstrated through applicable knowledge, duties, scope, and skills reflective of the position's level.
• Must be authorized to work in the United States without employment-based visa sponsorship now or in the future.

Responsibilities

• Oversee daily contact center team operations by planning, directing, and evaluating performance to support customer satisfaction, compliance, and standards.
• Monitor contact center interactions, workflows, and metrics to ensure performance, quality, and efficiency standards are met.
• Serve as the primary point of contact for contact center and operations employees and resolve complex issues.
• Manage and maintain policies, procedures, and regulations to achieve compliance requirements.
• Train and coach direct reports to improve contact center operations.
• Evaluate team performance and provide feedback on improvement opportunities and career growth.
• Collaborate with training teams to develop, review, and approve training materials and programs for contact center operations employees.
• Support senior management with onboarding, hiring, and training new employees, recent promotees, and transfers to the department.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive pay
• Health insurance
• 401(k) and stock purchase plans
• Tuition reimbursement
• Paid time off and holidays
• Flexible work approach, with remote, hybrid, field, or office schedules
• Potential additional forms of incentives