Operations Supervisor Jobs

About The Position

Requirements

• Minimum three years’ experience supervising up to 3 warehouse employees, preferably in a distribution center environment.
• Building material experience an asset
• Knowledge of principles and procedures for excellent customer service, hiring, training, motivating, and developing staff, including setting performance standards and monitoring performance
• Knowledge of occupational health and safety regulations
• Proven experience in coaching and training staff
• Excellent organizational and team-building skills
• Ability to clearly communicate with internal and external parties in a professional and courteous manner
• Able to prioritize, problem-solve and meet deadlines in a fast-paced environment.
• Good computer skills with demonstrated proficiency with Word, Excel, and ERP systems

Nice To Haves

• Post-secondary education is desirable.

Responsibilities

• Maintain an efficient and safe warehouse while meeting customer service levels and achieving inventory integrity.
• Plan and oversee the flow of products, inbound and out, to ensure cost-effective movement while meeting customer expectations and company standards.
• Ensure order picking and shipping levels are sufficient, and inventory discrepancies are at a minimum for customers to receive complete orders, in perfect condition, with on-time deliveries.
• Ensure compliance with Ontario health and safety regulations and Corporate safety guidelines.
• On an ongoing basis, work with the Branch Supervisor to review and improve operating procedures to achieve customer service levels, warehouse safety, cleanliness, and capacity issues.
• Manage all operational equipment, maximizing efficiency and ensuring good fleet maintenance following company standards.
• Responsible for maintenance, upkeep, and security of the warehouse.
• Review invoices, orders, vacation schedules, and demand forecasts to estimate peak delivery periods and maintain appropriate staffing levels.
• Investigate and resolve external and internal customer issues and complaints in a timely manner.
• Communicate and implement company policies and standard operating procedures as required.
• Work with purchasing staff to identify and correct inventory accuracy issues.
• Supervise a team of up to 3 warehouse employees.
• Create and maintain a positive work environment and a team atmosphere.
• Create work schedules, assign tasks to warehouse staff, and manage labour costs such as overtime.
• Coordinate job training and safety training for applicable employees.
• Apply the required discipline to bring performance or behaviours to expected levels.
• Conduct yearly Employee Performance Reviews and mid-year Performance Discussions with applicable staff.
• Address employee issues fairly and consistently.

Benefits

• Annual incentive plan based on company performance.
• Group pension plan with employer-matching contributions
• Health benefits
• Purchase Doman Building Materials Group Ltd. stock at a discounted price
• Fitness reimbursement
• Commuting expense reimbursement: 100% transit
• Education reimbursement
• Professional Development reimbursement
• Scholarships for children
• Discounts on product purchases
• Employee referral bonus
• Annual Service Awards
• Retiree Health Benefit Plan