Operations Supervisor Jobs

About The Position

Requirements

• Combination of education and experience.
• Ability to work flexible and/or extended hours, if needed, to meet job requirements.
• Effective communication, public speaking, problem-solving, and decision-making skills.
• Computer efficiency, dependability, and ability to prioritize and multitask effectively.

Nice To Haves

• Bachelor’s degree preferred.
• 2–4 years of office experience preferred.
• 2 years of leadership experience preferred.
• Bilingual ability preferred in various locations.

Responsibilities

• Oversee daily operations of Consumer Direct Care Network programs in support of company strategic anchors and thematic goals.
• Oversee compliance with federal and state regulations, MCO program rules, and applicable legal requirements, standards, policies, and procedures.
• Oversee continuous service quality at the program level.
• Promote cohesiveness in the office environment and support day-to-day operations and client advocacy.
• Collaborate with stakeholders regarding service delivery.
• Collect and analyze program scorecards, dashboards, and key performance indicators.
• Oversee advanced reporting, complex service programs, and special projects.
• Identify and implement process improvement efforts.
• Oversee annual reviews of policies and procedures and standard operating procedures, annual satisfaction surveys, and large-scale enrollments and transitions as needed.
• Maintain the skills and knowledge necessary to coordinate workflow.
• Market services to referral sources.
• Participate in and assign professional development and training activities.
• Provide excellent customer service to internal and external clients.
• Recruit, hire, train, and supervise employees.
• Represent the company at stakeholder meetings, health fairs, and provider fairs.
• Supervise deliverables and ensure timely completion of projects.
• Travel within the assigned geographic area as required.
• Oversee client enrollment, assessments, and supervisory visits as needed.
• Oversee certification and credentialing for all service lines as needed.
• Ensure timely payroll processing by overseeing administrative functions as needed.
• Perform other duties as assigned.

Benefits

• Professional development opportunities and professional training for career development.
• Medical, dental, and vision insurance, subject to position and employment status.
• Vacation accrued at 3.07 hours per pay period, subject to eligibility and accrual.
• Profit-sharing for employees in good standing.
• Two paid floating holidays.
• Nine paid federal holidays.
• Paid safe sick time accrued at 1 hour per 30 hours worked.
• Instant Earnings Option.
• 401(k) retirement plan with discretionary company match.
• Company-paid life insurance.
• Supplemental life, accident, critical illness, and hospital benefits.
• Short- and long-term disability.
• Paid parental leave.
• Flexible spending account.
• Employee Assistance Program.
• Pet insurance.