Supervisor - Operations

Wesco•Riverside, MO

About The Position

The Supervisor - Operations supervises one or more departments within a warehouse operation, which may include receiving, picking, packing, shipping, wire cutting, light assembly, and warehouse housekeeping. The role reports directly to a Manager or Senior Manager Operations and may have at least two direct reports. The Supervisor trains, coaches, and counsels associates; complies with operational, audit, safety, and other company policies; focuses on meeting customer requirements; and contributes to developing processes and procedures.

Requirements

High school degree or equivalent required.
Three years of warehouse and distribution operations experience.
One year of experience leading warehouse associates.
Ability to operate a forklift or obtain forklift certification.
Strong knowledge of inventory control processes.
Knowledge of electrical, construction, or mechanical products.
Strong communication and interpersonal skills.
Strong time management skills.
Basic computer skills.
Attention to detail.
Ability to learn and use business planning systems.
Ability to resolve problems in a timely manner under stressful situations.
Comfort working in a team environment.
Ability to operate hand and power tools and equipment.
Ability to anticipate and prepare for customer needs.
Ability to lift packages up to 50 pounds.
Ability to perform work that may require excessive bending or stooping and climbing ladders.
Ability to use hand tools and heavy machinery, such as a forklift.

Nice To Haves

Forklift certification preferred.

Responsibilities

Coordinate employee work assignments to achieve inbound and outbound service requirements.
Direct achievement of performance objectives related to productivity, quality, service, and safety.
Monitor workflow, completed work, error rates, and related metrics, and take corrective action.
Ensure procedures are observed, implemented, and enforced.
Confirm that quality and inspection processes are accurate and excess costs are eliminated.
Ensure a safe working environment and follow safety regulations.
Maintain accurate time, attendance, and performance management records.
Maintain positive employee relations and morale.
Recommend performance management actions.
Assist in developing and documenting warehouse processes.
Establish and monitor performance standards for warehouse functions, including picking, packing, and shipping.
Process returned merchandise.
Establish and monitor performance standards for equipment, assembly, housekeeping, and related functions.
Develop and implement training certification programs and ensure warehouse employees receive training.