Operations Supervisor

Richemont•Miami, FL

12d

About The Position

The Operations Supervisor at ALAÏA’s Miami Design District boutique is an ambassador of the Maison who ensures a seamless client journey through operational excellence and precise inventory management. As an essential partner to store leadership, the supervisor helps create an inspiring, motivating team environment supported by efficient operational processes. The role is part of the store leadership team and combines team development, inventory and stockroom management, logistics and supply chain coordination, operational compliance, and client experience. The supervisor helps maintain accurate, well-organized stock, oversees deliveries and transfers, supports product availability and timely client repairs, and ensures that the right products are available on the sales floor.

Requirements

At least 5 years of experience in retail sales and operations.
At least 2 years of management or supervisory experience.
Strong interpersonal, communication, and follow-through skills.
Strong organizational, task-management, and logistics skills.
Competent computer skills, including examples such as SAP, Excel, and Word.
Ability to sit and stand for extended periods.
Ability to lift boxes weighing up to 20 lb.

Nice To Haves

Experience in the luxury retail sector.
High affinity for luxury products.

Responsibilities

Motivate and empower teamwork and collaboration within the store, between stores, and with business partners.
Lead by example, support a client-centric environment, and serve as a role model for current and future leaders.
Participate in morning briefings and contribute to the store’s overall objectives.
Uphold inventory management standards and maintain accurate, organized stock.
Keep product and packaging stockrooms logically organized and stock in perfect condition.
Prioritize stockroom safety and maintain a professional, compliant environment for employees and vendors.
Optimize stockroom and sales-floor preshow and understock space so merchandise is accessible and supports a seamless client experience.
Check the quality and conformity of delivered products.
Oversee store logistics, including central warehouse deliveries, domestic and international transfers, and stock for consignments, trunk shows, photo shoots, and other commercial activities.
Manage delivery operations and prepare and replenish stock quickly and accurately.
Ensure returns, shop-to-shop transfers, and other logistical activities meet deadlines.
Work with supply chain and manage product requests to improve availability and address client needs.
Ensure client repairs and refurbishment are completed on schedule.
Manage store supply orders and contribute to store operating expenses.
Monitor store maintenance and manage stationery, uniforms, and kitchen supplies.
Follow internal audit guidelines and company policies and procedures.
Ensure the right products are available on the sales floor to improve store efficiency and maximize the client experience.
Develop and maintain strong brand and product knowledge.