2027 Operations Supervisor

Under Canvas • Hungry Horse, MT

2d • $21 - $25 • Onsite

About The Position

The Operations Supervisor works outdoors at a camp near a national park and partners closely with the General Manager and Assistant General Manager to deliver exceptional guest experiences. The role is an expert in customer service and operational processes and collaborates with front desk, maintenance, housekeeping, and food and beverage team members. It directly manages the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams, communicates goals and expectations, and provides support across the operation. This is a seasonal, non-exempt position.

Requirements

• High school diploma or GED, or applicable work experience.
• Valid driver's license.
• Demonstrated commitment to high-quality customer service.
• Goal-oriented and results-driven, with strong interpersonal and communication skills.
• Communicate clearly and professionally.
• Interact with a friendly, enthusiastic, and positive attitude.
• Use sound judgment, follow direction, and take decisive, appropriate action.
• Learn, embrace, and train the team on company policies, practices, and procedures.
• Strong organizational skills to execute and prioritize multiple tasks.
• Ability to influence and inspire teams.
• Ability to work independently and meet deadlines on assigned projects.
• Proficiency in Microsoft Office Suite and HMS and POS systems.
• Understanding of property management systems.
• Wear and work in personal protective equipment when applicable.
• Ability to lift at least 45 pounds independently.
• Ability to perform extensive walking, standing, bending, twisting, lifting, and maneuvering outdoors on uneven surfaces.
• Ability to work in extreme weather, including heat, cold, rain, snow, humidity, and wind.
• Satisfactory completion of a background check and/or motor vehicle records check, if requested.

Nice To Haves

• At least one year of supervisory experience.
• Hospitality experience.
• Ability to competently perform duties in the absence of the General Manager and Assistant General Manager.
• Willingness to participate in educational and training opportunities.

Responsibilities

• Cross-train in multiple property departments.
• Think critically and respond quickly to changing situations on the property.
• Communicate clear expectations to the team across operational areas.
• Communicate professionally with internal and external audiences.
• Maintain a positive and open-minded attitude.
• Resolve guest and team member issues quickly and efficiently.
• Assist with interviews and hiring.
• Observe the delivery of corrective action to team members.
• Delegate tasks and ensure their completion.
• Run the camp independently with minimal oversight.
• Identify ways to streamline processes and maximize efficiency and resource use.
• Build and maintain relationships with local businesses and communities.
• Help develop creative ways to engage, appreciate, and recognize team members regularly.
• Evaluate, develop, and report on NPS and eNPS action plans.
• Monitor financial performance to inform business decisions.
• Create synergy across property departments through leadership.
• Meet with team members to support their growth and development.
• Create a positive, guest-focused work environment.
• Ensure camp-level SOPs and expectations are implemented, updated, and maintained.
• Collaborate with camp management and the corporate team.
• Oversee approval, time and attendance, and payroll for the entire Rooms department.
• Prioritize tasks effectively.
• Participate in camp-level and company-wide meetings.
• Submit high-quality work products on time.
• Respond to guest reviews within the established time period.
• Perform other duties as assigned.

Benefits

• Health insurance.
• 401(k), subject to meeting the hourly minimum required by law.
• Heavily discounted tents for stays by Under Canvas team members, family, and friends.
• Bar N Ranch lodge and cabin discounts.
• Lifestyle partner brand and industry discounts.
• Employee Assistance Program.

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED