2027 Operations Supervisor

Under Canvas•Dalton, NH

6d•$22 - $25

About The Position

The Operations Supervisor works outdoors at a camp near popular national parks and partners closely with the General Manager and Assistant General Manager to deliver exceptional guest experiences. The role serves as an expert in customer service and operational processes and collaborates with front desk, maintenance, housekeeping, and food and beverage team members. The Operations Supervisor directly manages the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams, communicates goals and expectations, and provides support where needed. This is a seasonal, non-exempt position. The supervisor may need to run the camp independently with minimal oversight and perform duties in the absence of the General Manager and Assistant General Manager. The position involves outdoor work in varied weather and on uneven surfaces, with physical activities including extensive walking, standing, bending, twisting, lifting, and maneuvering.

Requirements

High school diploma or GED, or applicable work experience.
Valid driver's license.
Demonstrated commitment to high-quality customer service.
Strong interpersonal, communication, and organizational skills, including the ability to communicate clearly and professionally and prioritize multiple tasks.
Sound judgment, ability to follow direction, and ability to take decisive and appropriate action.
Ability to work independently, meet deadlines, and influence and inspire teams.
Ability to learn, embrace, and train team members on company policies, practices, and procedures.
Proficiency in Microsoft Office Suite and HMS and POS systems.
Ability to wear and work in personal protective equipment when applicable.
Ability to lift at least 45 pounds independently.
Ability to work in extreme weather, including heat, cold, rain, snow, humidity, and wind, and to perform extensive walking, standing, bending, twisting, lifting, and maneuvering outdoors on uneven surfaces.
Satisfactory completion of a background check and/or motor vehicle records check, if requested.

Nice To Haves

At least one year of supervisory experience and hospitality experience.
Ability to perform duties in the absence of the General Manager and Assistant General Manager.
Understanding of property management systems.
Participation in educational and training opportunities.

Responsibilities

Cross-train in multiple property departments.
Think critically and respond quickly to changing situations on the property.
Communicate clear expectations to the team across operational areas and maintain professional internal and external communications.
Help resolve guest and team-member issues quickly and efficiently.
Assist with interviews and hiring, and observe the delivery of corrective action to team members.
Delegate tasks and ensure follow-through and completion.
Run the camp independently with minimal oversight when needed.
Identify ways to streamline processes and maximize efficiency and resource use.
Establish and maintain relationships with local businesses and communities.
Help develop creative ways to engage, appreciate, and recognize team members regularly.
Evaluate, develop, and report on NPS and eNPS action plans.
Monitor financial performance to inform business decisions.
Create synergy across property departments through strong leadership and support team-member growth and development.
Create a positive, guest-focused work environment.
Ensure camp-level SOPs and expectations are implemented, updated, and maintained.
Collaborate with camp management and the corporate team.
Oversee approval, time and attendance, and payroll for the Rooms department.
Prioritize tasks effectively and participate in camp-level and company-wide meetings.
Submit high-quality work products in a timely manner.
Respond to guest reviews within the established time period.
Perform other duties as assigned.