Operations Supervisor

Tharaldson Hospitality • Brea, CA

2d • $25 - $27

About The Position

The Operations Supervisor oversees hotel operations and directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by the General Manager. The role carries out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, and resolving complaints and problems. The supervisor monitors operational compliance, addresses guest and employee concerns, and performs the General Manager’s functions in their absence. The position also oversees housekeeping activities, including staff training, room inspections, work assignments, inventory monitoring, maintenance reporting, and follow-up on vacant or occupied rooms.

Requirements

• Valid driver’s license.
• Open availability.
• Knowledge of inventories, scheduling, and ordering.
• Preferred education: an associate degree or equivalent from a two-year college or technical school; alternatively, six months to one year of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Preferably at least one year of similar experience in select-service or extended-stay properties.
• Brand experience preferred.

Responsibilities

• Monitor and ensure compliance with operational guidelines.
• Conduct monthly department meetings to review new procedures and solicit employee input.
• Handle and resolve guest complaints and employee issues.
• Assign duties to employees and observe performance to ensure compliance with hotel and franchise policies and operating procedures.
• Answer inquiries about hotel policies and services.
• Assist the General Manager with annual wage scale surveys and ensure employee wages follow wage and salary guidelines.
• Ensure property hiring practices comply with state and federal requirements.
• Perform the General Manager’s functions in their absence.
• Supervise housekeeping staff work activities.
• Provide training, including safety training and standard operating procedures, to housekeeping personnel as directed by management.
• Inspect rooms, including deep cleans, to ensure company quality standards are met.
• Distribute keys and work assignments to staff.
• Address guest complaints regarding housekeeping service or equipment.
• Assist the General Manager in selecting housekeeping personnel.
• Assist hotel management in ensuring housekeeping staff use efficient and effective procedures.
• Monitor linen and guest-supply inventory.
• Report maintenance repairs to maintenance staff and record repair information in the maintenance log.
• Complete follow-up on vacant or occupied rooms.
• Perform Housekeeper duties as necessary.
• Take control of lost and found items as appropriate.
• Interview, hire, train, plan, assign and direct the work of supervised employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.
• Perform other duties as assigned.

Benefits

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay option
• Flexible work schedule
• Comprehensive benefits for the employee and family, including medical, vision, dental, 401(k), and profit sharing
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree