Supervisor, Valet Operations

SP Plus•Atlanta, GA

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Supervisor, Valet Operations assists with day-to-day management of a location, ensuring valet operations follow the location’s contractual guidelines and company policies and procedures, while fostering positive client relations and promoting a professional image. The role supports timely, courteous service and the safe, secure handling of customer vehicles and keys. The position also supports hiring, training, and coaching the valet team; staffing and operational planning; daily paperwork and audit compliance; and maintaining clean drive lanes and crosswalks. The employee may substitute for any position as needed and perform other duties as required. The role is based in Atlanta, Georgia. Physical work includes extended periods of walking and running to park and retrieve vehicles, as well as sitting, standing, handling objects, and occasionally climbing, balancing, stooping, kneeling, or crouching.

Requirements

High school diploma or equivalent, with at least six months of related experience or training, or an equivalent combination of education and experience.
Valid state-issued driver’s license with a current address and an acceptable driving record; must maintain the license and driving record.
Ability to drive a vehicle with a manual transmission may be required, depending on the location.
Clear oral communication, active listening, and ability to seek clarification and respond to questions.
Clear written communication and ability to read and interpret written information.
Positive, professional, and courteous customer-service approach.
Ability to adapt to changes, delays, and unexpected events.
Sound and accurate judgment.
Ability to walk and run for extended periods, including using stairs and elevators, and to sit, stand, handle or feel objects, and talk.
Ability to occasionally climb or balance, stoop, kneel, or crouch.
Ability to lift and/or move up to 25 pounds.
Close vision, peripheral vision, and ability to adjust focus.

Responsibilities

Assist with day-to-day management of a location and ensure valet operations follow contractual guidelines and company policies and procedures.
Greet guests courteously and ensure customers receive timely service.
Assist customers in and out of their vehicles.
Drive, park, and retrieve customer vehicles safely and professionally.
Assist with hiring, training, and coaching the valet team.
Create staffing schedules based on anticipated daily vehicle volume.
Maintain compliance with standard operating procedures and ensure the safety and security of vehicles and keys.
Prepare and process daily paperwork according to audit compliance standards.
Keep drive lanes and crosswalks clear of debris, water, oil spills, and other obstructions.
Create and implement a staging plan that uses the location layout to maximize parking capacity.
Distinguish vehicle makes and models and maintain general knowledge of vehicle operations.
Substitute for any position as necessary and complete other duties as needed.