Supervisor, Valet Operations

Metropolis Technologies•Glendale, AZ

1d•Onsite

About The Position

Assist in the day-to-day management of a valet location, ensuring operations comply with the location’s contractual guidelines and company policies and procedures. The role fosters positive client relations and promotes a professional image. The supervisor also performs valet duties, including greeting guests, assisting customers, and safely driving, parking, and retrieving vehicles. The position is based in Glendale, Arizona. A high school diploma or equivalent and at least six months of related experience or training are required, or an equivalent combination of education and experience. Employees must maintain a valid state-issued driver’s license with a current address and an acceptable driving record. A manual-transmission driving ability may be required depending on the location. The role involves extended periods of walking and running, including using stairs and elevators, as well as sitting, standing, handling objects, and communicating. Employees may occasionally climb, balance, stoop, kneel, or crouch and must be able to lift or move up to 25 pounds. The listed pay is $15.50 per hour plus tips. Eligible employees may participate in benefit plans that include medical, dental, vision, flexible spending accounts, long- and short-term disability, life and accident insurance, a 401(k), and paid time off.

Requirements

High school diploma or equivalent and at least six months of related experience or training, or an equivalent combination of education and experience.
Valid state-issued driver’s license with a current address and acceptable driving record; must maintain the license.
Ability to drive a manual-transmission vehicle may be required depending on the location.
Clear oral communication, including listening, seeking clarification, and responding to questions.
Clear written communication and ability to read and interpret written information.
Professional and courteous customer service and a positive attitude.
Ability to adapt to changes, delays, or unexpected events.
Sound and accurate judgment.
Ability to walk and run for extended periods, including using stairs and elevators; occasionally climb, balance, stoop, kneel, or crouch; and lift or move up to 25 pounds.
Required vision abilities include close vision, peripheral vision, and the ability to adjust focus.

Responsibilities

Assist with the day-to-day management of valet operations in accordance with contractual guidelines, company policies, and procedures.
Greet guests courteously.
Ensure customers receive timely service.
Assist customers in and out of their vehicles.
Drive, park, and retrieve customer vehicles safely and professionally.
Assist with hiring, training, and coaching the valet team.
Create staffing schedules based on anticipated daily vehicle volume.
Maintain compliance with standard operating procedures and ensure the safety and security of vehicles and keys.
Prepare and process daily paperwork according to audit compliance standards.
Keep drive lanes and crosswalks clear of debris, water, and oil spills.
Create and implement a staging plan that uses the location’s layout to maximize parking capacity.
Quickly distinguish vehicle makes and models and maintain general knowledge of vehicle operations.
Substitute for any position when necessary.
Complete other duties as needed.