Supervisor, Valet Operations

SP Plus•Glendale, AZ

11d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to create checkout-free parking experiences. The company operates a parking network with more than 23,000 employees and over 4,000 locations across North America and Europe. The Supervisor, Valet Operations assists with day-to-day management of a location. The role ensures valet operations follow the location’s contractual guidelines and company policies and procedures, supports positive client relations, and promotes a professional approach to the business. The position involves providing courteous and timely customer service, driving and parking customer vehicles safely, supporting the valet team, and maintaining compliance, safety, cleanliness, and parking capacity at the location.

Requirements

High school diploma or equivalent, plus at least six months of related experience or training, or an equivalent combination of education and experience.
Valid state-issued driver’s license with a current address and an acceptable driving record; the license must be maintained.
Ability to drive a vehicle with a manual transmission may be required depending on the location.
Clear oral communication, listening, and clarification skills.
Ability to write clearly and informatively and read and interpret written information.
Professional and courteous customer service and a positive attitude.
Ability to adapt to changes, delays, and unexpected events in the work environment.
Sound and accurate judgment.
Ability to meet the role’s physical demands, including extended walking and running, use of stairs and elevators, and lifting or moving up to 25 pounds.

Responsibilities

Assist in the day-to-day management of a location and ensure valet operations follow contractual guidelines and company policies and procedures.
Foster good client relations and promote a professional image and approach to the business.
Greet guests courteously and ensure customers receive timely service.
Assist customers in and out of their vehicles.
Drive, park, and retrieve customer vehicles safely and professionally.
Assist with hiring, training, and coaching the valet team.
Create staffing schedules based on anticipated daily vehicle volume.
Maintain compliance with standard operating procedures and ensure the safety and security of vehicles and keys.
Prepare and process daily paperwork in accordance with audit compliance standards.
Keep drive lanes and crosswalks clear of debris, water, oil spills, and other hazards.
Create and implement a staging plan that uses the location’s layout to maximize parking capacity.
Distinguish vehicle makes and models and maintain general knowledge of vehicle operations.
Substitute for any position when necessary.
Complete other duties as needed.