Supervisor, Valet Operations

SP Plus•Appleton, WI

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Supervisor, Valet Operations assists with the day-to-day management of a location, ensuring valet operations comply with the location’s contractual guidelines and company policies and procedures while fostering positive client relations and maintaining a professional business image. The role involves delivering courteous, timely service to guests; driving, parking, and retrieving vehicles safely; and helping hire, train, coach, schedule, and support the valet team. The supervisor maintains operating procedures and vehicle and key security, completes daily paperwork to audit standards, keeps drive lanes and crosswalks clear, and develops a staging plan that makes effective use of the location’s layout and parking capacity. The role may require substituting for other positions and performing additional duties as needed.

Requirements

High school diploma or equivalent, and at least 6 months of related experience or training, or an equivalent combination of education and experience.
Valid state-issued driver’s license with a current address and an acceptable driving record; must maintain the license and record.
Ability to drive a manual-transmission vehicle may be required depending on the location.
Clear oral communication, listening, and ability to clarify and respond to questions.
Clear written communication and ability to read and interpret written information.
Professional and courteous customer service and a positive attitude.
Ability to adapt to workplace changes, delays, and unexpected events.
Sound and accurate judgment.
Ability to perform the physical demands of the role, including extended periods of walking and running, use of stairs and elevators, and lifting or moving up to 25 pounds.

Responsibilities

Assist in the day-to-day management of a location and ensure valet operations follow contractual guidelines, company policies, and procedures.
Greet guests courteously and ensure customers receive timely service.
Assist customers in and out of their vehicles.
Drive, park, and retrieve customer vehicles safely and professionally.
Assist with hiring, training, and coaching the valet team.
Create staffing schedules based on anticipated daily vehicle volume.
Maintain compliance with standard operating procedures and ensure the safety and security of vehicles and keys.
Prepare and process daily paperwork according to audit compliance standards.
Keep drive lanes and crosswalks free of debris, water, and oil spills.
Create and implement a staging plan that uses the location’s layout effectively to maximize parking capacity.
Distinguish vehicle makes and models and maintain general knowledge of vehicle operations.
Substitute for any position when necessary.
Complete other duties as needed.