Supervisor, Valet Operations

Metropolis Technologies•Atlanta, GA

About The Position

Assist in the day-to-day management of a valet location, ensuring operations follow the location’s contractual guidelines and company policies and procedures. The role fosters good client relations and promotes a professional image. It includes providing courteous, timely customer service; safely driving, parking, and retrieving customer vehicles; supporting the hiring, training, and coaching of the valet team; and coordinating staffing based on anticipated vehicle volume. The supervisor maintains operating procedures and vehicle and key security, processes daily paperwork to audit standards, keeps drive lanes and crosswalks clear, and develops a staging plan to maximize parking capacity. The supervisor may substitute for any position and perform other duties as needed.

Requirements

High school diploma or equivalent, and at least six months of related experience or training; or an equivalent combination of education and experience.
Valid state-issued driver’s license with a current address and an acceptable driving record; the ability to drive a manual-transmission vehicle may be required depending on location.
Clear oral communication, including listening, seeking clarification, and responding to questions.
Clear writing and ability to read and interpret written information.
Professional, courteous customer service and a positive attitude.
Ability to adapt to workplace changes, delays, and unexpected events.
Sound and accurate judgment.
Ability to meet the physical demands of the role, including extended periods of walking and running, use of stairs and elevators, and lifting or moving up to 25 pounds.

Responsibilities

Greet guests courteously and ensure customers receive timely service.
Assist customers in and out of their vehicles.
Drive, park, and retrieve customer vehicles safely and professionally.
Assist with hiring, training, and coaching the valet team.
Create staffing schedules based on anticipated daily vehicle volume.
Maintain compliance with standard operating procedures and ensure vehicle and key safety and security.
Prepare and process daily paperwork according to audit compliance standards.
Keep drive lanes and crosswalks clear of debris, water, and oil spills.
Create and implement a staging plan that uses the location layout to maximize parking capacity.
Distinguish vehicle makes and models and apply general knowledge of vehicle operations.
Substitute for any position when necessary.
Complete other duties as needed.