Supervisor, Valet Operations

Metropolis Technologies • Town of Grand Chute, WI

2d • $17 - $18 • Onsite

About The Position

The Supervisor, Valet Operations assists with the day-to-day management of a location, ensuring valet operations follow the location’s contractual guidelines and company policies and procedures. The role supports positive client relations and promotes a professional approach to the business. It also includes guest service, safe vehicle handling, team support, staffing, operational compliance, paperwork, and maintaining the location.

Requirements

• At least a high school diploma or equivalent.
• At least six months of related experience or training, or an equivalent combination of education and experience.
• A valid state-issued driver’s license with a current address and an acceptable driving record.
• Ability to drive a vehicle with a manual transmission may be required, depending on the location.
• Clear oral communication, including listening, seeking clarification, and responding to questions.
• Clear written communication and ability to read and interpret written information.
• Professional, courteous customer service and a positive attitude.
• Ability to adapt to changes, delays, and unexpected events.
• Sound and accurate judgment.
• Ability to meet the physical demands of the role, including walking and running for extended periods, using stairs and elevators, and lifting or moving up to 25 pounds.

Responsibilities

• Assist with day-to-day management of valet operations in accordance with contractual guidelines and company policies and procedures.
• Greet guests courteously and ensure customers receive timely service.
• Assist customers in and out of their vehicles.
• Drive, park, and retrieve customer vehicles safely and professionally.
• Assist with hiring, training, and coaching the valet team.
• Create staffing schedules based on anticipated daily vehicle volume.
• Maintain compliance with standard operating procedures and ensure the safety and security of vehicles and keys.
• Prepare and process daily paperwork in accordance with audit compliance standards.
• Keep drive lanes and crosswalks clear of debris, water, oil spills, and other hazards.
• Create and implement a staging plan that uses the location layout to maximize parking capacity.
• Distinguish vehicle makes and models and maintain general knowledge of vehicle operations.
• Substitute for any position when necessary.
• Complete other duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off
• Tips in addition to the hourly rate

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED