Commercial Operations Supervisor – TitleVest/Direct National Solutions

First American•Usa, NY

2d•$73,900 - $98,500

About The Position

First American’s Direct division is seeking a Commercial Operations Supervisor to join its TitleVest/Direct National Solutions group. The role manages a team performing national commercial title operations, including supporting underwriting to clear title, assisting escrow, and serving customers. The supervisor partners with Production, Title/Underwriting, Escrow, Post Closing, and other groups to help ensure compliance, policy adherence, production goals, and timelines are met. Experience in both national title and escrow is required. The position oversees daily operations and workflow, provides personnel management and coaching, implements processes and metrics to improve service and operational performance, and reports status to a manager. The listed annual pay range is $73,900–$98,500. Eligible employees may receive a benefits package that includes medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan.

Requirements

3–5 years of directly related experience.
At least 2 years of demonstrated experience in a lead or supervisory role.
Experience in national title and escrow.
A successful track record of executing day-to-day operational responsibilities and participating in, developing, and completing projects in an area of expertise.
Ability to implement and enforce processes to ensure compliance and quality.
Ability to establish and maintain effective working relationships at the departmental level.

Responsibilities

Supervise day-to-day operational activities of title production employees working on national transactions.
Delegate tasks, manage workflow, and recommend staffing needs.
In consultation with management, interview candidates and provide hiring recommendations.
Write and conduct performance reviews and provide ongoing feedback and coaching.
Manage disciplinary actions.
Implement processes and metrics to monitor and improve customer service, quality, turnaround time, and productivity.
Assist with personnel management and goal setting.
Provide regular status updates and reports to the manager.