Commercial Solutions Engineer

Volvo Group • Greensboro, NC

5d • $90,000 - $120,000

About The Position

The Commercial Solutions Engineer is the primary commercial decision-maker for complex and nonstandard customer solution requests. The role owns the end-to-end commercial customer adaptation quotation process, from initial opportunity assessment through solution strategy, pricing, approval, quotation delivery, implementation handoff, and outcome review.

Working across Sales, Product Management, Engineering, and Operations, the Commercial Solutions Engineer develops a deep understanding of Volvo truck configurations and offerings. The role uses independent reasoning and delegated decision authority to determine whether and how Volvo should fulfill technical customer requests and under what commercial conditions.

The position balances customer value, technical and operational complexity, profitability, product portfolio strategy, and long-term business impact. It resolves matters within established authority levels, involves cross-functional stakeholders when their expertise or approval is needed, and escalates decisions that exceed defined financial, technical, legal, or policy thresholds. The role is also accountable for strengthening the decision frameworks, processes, and product strategies used to address future customer needs.

Requirements

• Bachelor’s or master’s degree in Engineering, or equivalent industry experience.
• Three or more years of progressively responsible experience in engineering, technical sales, product management, or strategic quotation management within the heavy-duty automotive or a related industry.
• Demonstrated experience making complex commercial decisions involving competing customer, financial, technical, and operational considerations.
• Experience leading cross-functional work without relying solely on direct reporting authority.
• Experience developing pricing recommendations, business cases, portfolio strategies, or customer solution strategies.
• Excellent written and oral communication skills.

Responsibilities

• Own commercial evaluation of complex and nonstandard customer requests from initial intake through final decision, quotation delivery, implementation handoff, and outcome review.
• Coordinate the customer adaptation process across Sales, Pricing, Engineering, Product Management, Strategy, and other stakeholders.
• Develop and maintain knowledge of Volvo Trucks products, specifications, features, options, and applications to support accurate vehicle configuration and customer solutions.
• Translate complex technical requirements into commercially sound recommendations and serve as a trusted product resource for sales, dealers, customers, and cross-functional partners.
• Use delegated authority to approve, conditionally approve, decline, or escalate customer solution requests.
• Assess whether customer value and expected financial return justify engineering effort, operational complexity, timing, risk, and long-term support requirements.
• Determine whether customer needs should be met through existing portfolio offerings or commercially justified custom development.
• Turn quotation activity into recommendations about offerings Volvo should standardize, expand, modify, provide through partners, or discontinue.
• Analyze market developments, customer behavior, competitive activity, and technology trends for implications to customer adaptation, commercial strategy, and product direction.
• Identify future customer requirements and recommend proactive portfolio, pricing, or process responses.
• Lead strategic technical and commercial customer adaptation discussions with major customers, dealers, sales leadership, and internal executives.
• Present complex recommendations in clear business terms, covering customer value, financial impact, strategic fit, risks, alternatives, and implementation requirements.

Benefits

• Competitive medical, dental, and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• A working environment where safety, health, and wellbeing come first.
• Professional and personal development through Volvo Group University.
• Programs to make combining work and personal life easier.
• Bonus eligibility where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level