Operations Supervisor - 1st Shift

Carvana • Greenfield, WI

2d

About The Position

The Operations Supervisor is a front-line supervisor role at a Carvana Inspection Center, responsible for directly managing and developing hourly associates to achieve production targets. The role oversees the safe movement of vehicles through the center for inspection and repairs while meeting production and quality goals. The supervisor works with the Inspection Center General Manager to determine whether inventory should be repaired or rejected based on estimated repair costs and vehicle quality, and trains associates to identify and complete repairs effectively and efficiently.

The role requires working in a fast-paced, high-volume environment and maintaining quality standards while supporting team communication, development, safety, and performance. The position is not eligible for visa sponsorship. Applicants must pass a background check, and reasonable accommodations are available for people with disabilities to perform essential job functions.

Requirements

• High school diploma or GED equivalent.
• Experience using computers.
• Must be at least 18 years of age.
• Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
• Demonstrated understanding of current reconditioning processes and lean principles.
• Valid unrestricted driver’s license and a clean driving record for the last three years.
• Ability to lift up to 60 pounds independently, with most lifting between knee and shoulder height and some lifting from other levels.
• Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in an environment that may be cold, hot, noisy, wet, or have vehicle-maintenance fumes or odors.
• Ability to use required safety equipment, including items such as a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
• Ability to maintain high volume and quality in a fast-paced environment.
• Ability to delegate tasks effectively.
• Ability to communicate and interact professionally and courteously with others, both orally and in writing.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with guidance from others.
• Ability to work overtime and weekends, and to work variable schedules as needed.

Responsibilities

• Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
• Meet or exceed daily, weekly, and monthly inventory production goals.
• Oversee the day-to-day activities of the assigned team; identify strengths, weaknesses, and opportunities for improvement.
• Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
• Create a positive work environment that encourages communication, team cohesion, and adherence to Carvana’s values.
• Communicate expectations, performance measures, and goals clearly to team members.
• Prevent and resolve conflicts among team members.
• Monitor adherence to systems, policies, procedures, and performance standards.
• Review and approve identified mechanical and physical defects of incoming inventory.
• Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on repair estimates and vehicle quality.
• Train production associates to use Quality Control standards to identify and complete repairs correctly and efficiently, minimizing re-checks and production delays.
• Complete repairs effectively and efficiently the first time to minimize rework and production delays.
• Work safely to reduce the risk of injury from spills or other preventable hazardous conditions.
• Manage multiple associates, including their development and performance management.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payment perks.
• Vehicle discounts.
• Benefits for pets.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotions from within and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED