Operations Supervisor– The Standard Hotel Ice Rink

The Sports Facilities Companies•New York, NY

2d•Onsite

About The Position

The Operations Supervisor at The Standard Hotel Ice Rink oversees daily rink operations to ensure the facility runs smoothly and provides a safe, enjoyable environment for patrons. The role includes supervising staff, coordinating events, maintaining equipment, and responding to operational issues. The position is seasonal and non-exempt, and reports to the General Manager.

Requirements

Ability to work with people of a wide range of ages, from preschoolers through adults.
Proven experience in facility management, preferably in an ice arena or similar environment.
Ability to work a flexible schedule, including nights, weekends, holidays, and long hours, with regular attendance.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented with outstanding organizational skills.
Ability to multitask and prioritize.
Ability to remain calm and focused in difficult and stressful situations.
Respectful and friendly manner toward athletes, guests, visitors, spectators, leaders, and fellow team members.
Ability to work well with others.
Commitment to the safety and wellbeing of others.
Valid driver's license.
Ability to lift 50 pounds waist high.
Ability to stand for extended periods.
Ability to work independently in a busy environment.
Ability to work indoors and outdoors year-round in an outdoor ice rink environment with cold temperatures, varying noise levels, and intermittent facility noise.
Ability to work around ice resurfacing equipment and other machinery.
Must comply with safety and health code standards.

Nice To Haves

Knowledge of ice maintenance and rink operations is highly desirable.

Responsibilities

Provide courteous and friendly service to guests and staff.
Supervise and coordinate daily ice rink operations, including public skating sessions, ice maintenance, scheduling, and facility management.
Maintain the ice surface, check its quality, and promptly address issues.
Assist with setup and teardown of events, public skating sessions, and private rentals.
Assist with inventory management of rink supplies, including ice maintenance materials, concession items, and equipment.
Respond to guest concerns and direct them to the appropriate manager for resolution.
Enforce facility policies and procedures.
Maintain general knowledge of program options and facility events.
Assist other departments as needed.
Monitor ice operations.
Respond to incidents, accidents, injuries, and altercations as needed.
Complete and file related paperwork.
Assist with daily maintenance and upkeep of department equipment.
Assign duties to staff during shifts.
Inspect equipment and inform management when repairs or replacements are needed.
Ensure health and safety standards are followed.
Open and close the facilities.
Communicate with management about event setup and breakdown.
Complete special projects, daily assignments, and other duties as directed by management.