Guest Services Team Member - The Standard Hotel Ice Rink

The Sports Facilities Companies•New York, NY

2d•Onsite

About The Position

The Guest Services Team Member is the first point of contact for guests at The Standard Hotel Ice Rink. The role provides excellent customer service, shares accurate information about facility programs and offerings, and supports a safe, clean, and welcoming venue. The position is seasonal and non-exempt.

Requirements

Able to work with a wide variety of ages, from preschool through adult.
Flexible schedule and regular attendance, including availability for nights, weekends, holidays, and long hours.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented, with outstanding organizational skills.
Ability to multitask, prioritize, and remain calm and focused in difficult or stressful situations.
Respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow team members.
Ability to work well with others.
Personal initiative for the betterment of the team and venue.
Commitment to the safety and well-being of others.
Ability to lift 20 pounds waist high.
Ability to sit or stand for extended periods and squat, stoop, or bend.
Ability to operate a point-of-sale system.

Responsibilities

Greet guests and provide information and wayfinding as needed.
Provide courteous, friendly, first-class service to all guests.
Know facility programs, including their format, pricing, and meeting dates and times.
Operate multi-line phones.
Operate a cash register and balance a cash drawer.
Record waivers and event information.
Keep the facility clean and safe by regularly cleaning common areas and rink surfaces.
Hand out and collect skates, ensuring proper fit and condition.
Maintain confidentiality and discretion regarding guest and team member information.
Professionally resolve guest concerns and complaints or direct them to the appropriate manager.
Know and enforce venue policies and procedures.
Complete special projects, daily assignments, and other duties as assigned.