Guest Services Team Member - McCormick Tribune Ice Rink in Millennium Park

The Sports Facilities Companies•Chicago, IL

8d•Onsite

About The Position

The Guest Services Team Member is the first point of contact for guests at McCormick Tribune Ice Rink in Millennium Park. The role provides excellent customer service and requires thorough knowledge of the facility’s programs and offerings. The position is seasonal and non-exempt, and is based in Chicago, Illinois.

Requirements

Able to work with a wide variety of ages, from preschool through adult.
Flexible work schedule, including nights, weekends, holidays, and long hours, and regular attendance.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented with outstanding organizational skills.
Ability to multitask, prioritize, and remain calm and focused in difficult and stressful situations.
Respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow team members.
Ability to work well with others.
Personal initiative for the betterment of the team and venue.
Commitment to the safety and well-being of others.
Ability to lift 20 pounds waist high.
Ability to sit or stand for extended periods, indoors or outdoors, and squat, stoop, or bend.
Ability to operate a computer.

Responsibilities

Greet guests and provide information and wayfinding as needed.
Provide courteous, friendly, first-in-class service to all guests.
Register guests and process payments for leagues, camps, clinics, drop-in activities, and other offerings.
Maintain knowledge of facility programs, including their formats, pricing, and meeting dates and times.
Operate multi-line phones.
Record waivers and event information.
Record event scores for tournaments and leagues and print game sheets daily.
Maintain confidentiality and discretion regarding guest and team member information.
Professionally resolve guest concerns and complaints or direct them to the appropriate manager.
Know and enforce venue policies and procedures.
Complete special projects, daily assignments, and other duties as assigned.