Ice Operations Manager - McCormick Tribune Ice Rink in Millennium Park

The Sports Facilities Companies • Chicago, IL

9d • $1,000 - $1,100 • Onsite

About The Position

The Ice Operations Manager is responsible for the overall management and maintenance of McCormick Tribune Ice Rink in Millennium Park. The role directs, trains, and develops front-line supervisors and part-time staff, and works closely with outside leaders to meet operational responsibilities. It oversees daily ice venue operations, including ice maintenance, scheduling, facility management, events, rentals, staff, safety, and budgets.

Requirements

• 3–5 years of experience as an ice resurfacer operator.
• 3–5 years of experience in a leadership role in operational management.
• Excellent interpersonal, project management, and problem-solving skills.
• Team-player mindset.
• Excellent verbal and written communication skills.
• Excellent computer skills, including Microsoft Word, Excel, and PowerPoint.
• Ability to work flexible schedules, including weekends, nights, and holidays.
• Well organized, efficient, flexible, and able to meet deadlines.
• Ability to manage multiple tasks and work to tight schedules.
• Ability to sit or stand for extended periods.
• Ability to lift 50 pounds waist high.
• Ability to work in cold and inclement weather for prolonged periods.
• Ability to squat, stoop, or bend as required.

Nice To Haves

• At least 1 year of facility maintenance experience.
• CIT Certification.

Responsibilities

• Oversee front-line managers and supervisors to ensure compliance with SFM policies and applicable laws.
• Supervise and coordinate daily ice venue operations, including ice maintenance, scheduling, and facility management.
• Train and develop ice resurfacer operators to ensure safe, clean ice cuts.
• Maintain the ice surface, check its quality, and address issues promptly.
• Oversee setup and teardown for hockey games, public skating sessions, and private rentals.
• Ensure effective communication with event or rental owners before and after events.
• Participate in planning and strategic meetings.
• Assist with labor law compliance and adherence.
• Be on-site as needed and manage personnel and production responsibilities.
• Understand rental agreements in the company portfolio, their operational aims, and revenue streams.
• Ensure compliance with health and safety, quality control, expense management, security, procedures, and facility maintenance guidelines.
• Conduct facility inspections for cleanliness, safety, and regulatory compliance.
• Coordinate repairs and upgrades with maintenance staff.
• Oversee proper cash-handling procedures.
• Assist with venue sales and business development.
• Support hiring and train and educate staff on safety procedures.
• Monitor the team schedule.
• Assist in developing and managing budgets and controlling expenses and facility maintenance.
• Promote company culture and expectations to staff.
• Contribute to the Facility Business Plan and its execution.
• Give final operational approval for rentals.
• Oversee accurate inventory reporting.
• Serve as manager on duty as needed.
• Perform additional tasks assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed