Skate Host – McCormick Tribune Ice Rink in Millennium Park

The Sports Facilities Companies•Chicago, IL

9d•$18 - $20

About The Position

Skate Hosts are the friendly faces of the McCormick Tribune Ice Rink, creating a safe, fun, and welcoming environment for all skaters. This highly visible, guest-facing role is suited to people who enjoy skating, helping others, and bringing positive energy. Skate Hosts monitor the ice, assist guests, and maintain a positive atmosphere while ensuring safety procedures are followed. The position is seasonal and non-exempt. It is based at McCormick Tribune Ice Rink in Millennium Park in Chicago, Illinois, and reports to the General Manager.

Requirements

Must be at least 18 years of age.
Must be an intermediate-level skater or better.
Must be available to work evenings, weekends, and holidays; no exceptions.
Must be comfortable skating for extended periods of 4–8 hours per shift.
Must be enthusiastic, reliable, and team-oriented, with excellent interpersonal skills.
Must be able to maintain focus in a high-volume, fast-paced environment and stressful situations.
Must have excellent guest-service skills.
Must be able to lift 40 pounds waist high.
Must be able to sit or stand for extended periods indoors or outdoors and squat, stoop, or bend into awkward positions while performing job functions.
Must be able to skate for extended periods.
Must be able to work in cold and inclement weather for prolonged periods.
Must be able to push and pull heavy objects across the ice while skating backwards.

Nice To Haves

Previous experience as a Skate Host or in a similar role.

Responsibilities

Actively monitor skaters on the ice and help maintain a safe and enjoyable experience.
Greet guests warmly and enthusiastically, offering guidance and support as needed.
Provide exceptional guest service on and off the ice.
Politely educate skaters about rink rules and encourage compliance.
Alert management to unsafe or potentially hazardous ice conditions.
Execute policies and procedures professionally and accurately.
Assist guests during incidents or falls and contact management when necessary.
Resolve guest concerns and complaints professionally or direct them to the appropriate manager.
Help maintain cleanliness and safety of the ice and surrounding area, especially during inclement weather.
Assist with special-event setup, monitoring, and cleanup as required.
Participate in training sessions and team-member meetings.
Assist other departments as necessary.
Perform other duties assigned by management.