Ice Operations Manager - McCormick Tribune Ice Rink in Millennium Park

The Sports Facilities Companies • Chicago, IL

7d • Onsite

About The Position

The Ice Operations Manager is responsible for the overall management and maintenance of McCormick Tribune Ice Rink in Millennium Park. The role provides direction, training, and development opportunities to front-line supervisors and part-time staff, and works with outside leaders to accomplish operational responsibilities. The manager oversees daily venue operations, ice maintenance, event operations, facility upkeep, staffing, safety, budgeting, and business development.

Requirements

• 3–5 years of experience as an ice resurfacer operator.
• 3–5 years of experience in a leadership role in operational management.
• Excellent interpersonal, project management, and problem-solving skills.
• Team-player orientation.
• Excellent verbal and written communication skills.
• Excellent computer skills, including Word, Excel, and PowerPoint.
• Ability to work flexible schedules, including weekends, nights, and holidays.
• Well organized, efficient, flexible, and able to meet deadlines.
• Ability to manage multiple tasks and work to tight schedules.
• Ability to sit or stand for extended periods.
• Ability to lift 50 pounds waist high.
• Ability to work in cold and inclement weather for prolonged periods.
• Ability to squat, stoop, or bend.

Nice To Haves

• At least one year of facility maintenance experience preferred.
• CIT Certification preferred.

Responsibilities

• Oversee front-line managers and supervisors to ensure compliance with SFM policies and applicable laws.
• Supervise and coordinate daily ice venue operations, including ice maintenance, scheduling, and facility management.
• Train and develop ice resurfacer operators to ensure safe, clean ice cuts.
• Ensure the ice surface is properly maintained, check its quality, and address issues promptly.
• Oversee event setup and teardown for hockey games, public skating sessions, and private rentals.
• Ensure effective communication with event or rental owners before and after events.
• Participate in planning and strategic meetings.
• Assist with labor law compliance and adherence.
• Be on-site as needed and take responsibility for personnel and production management.
• Understand the rental agreements in the company portfolio, their operational aims, and revenue streams.
• Ensure compliance with health and safety, quality control, expense management, security, procedural, and facility maintenance guidelines.
• Conduct regular facility inspections for cleanliness, safety, and compliance with health and safety regulations.
• Coordinate with maintenance staff on facility and equipment repairs or upgrades.
• Oversee proper cash handling procedures.
• Assist with venue sales and business development.
• Support staff hiring, training, and education on proper safety procedures.
• Monitor team schedules.
• Assist in developing and managing budgets and control expenses and facility maintenance.
• Promote company culture and expectations to staff.
• Contribute to the Facility Business Plan and its execution.
• Provide final operational approval for rentals.
• Oversee accurate inventory reporting.
• Serve as Manager on Duty as needed.
• Complete additional tasks assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed