Ice Operations Supervisor - McCormick Tribune Ice Rink in Millennium Park

The Sports Facilities Companies•Chicago, IL

9d•$19 - $21•Onsite

About The Position

The Ice Operations Supervisor oversees daily operations at the McCormick Tribune Ice Rink, ensuring the facility runs smoothly and provides a safe, enjoyable environment for patrons. The role maintains safe, high-quality ice conditions for events and activities; manages staff and equipment; coordinates events; and addresses operational issues. The supervisor may act as manager on duty for scheduled facility openings and closings.

Requirements

Ability to work with people ranging from preschool age through adults.
Experience in facility management, preferably in an ice arena or similar environment.
Flexible schedule, including nights, weekends, holidays, and long hours, based on the facility schedule.
Excellent verbal and written communication skills.
Ability to remain calm and focused in a high-volume, fast-paced environment.
Detail-oriented, with strong organizational skills and the ability to multitask and prioritize.
Commitment to the safety and wellbeing of others.
Valid driver's license.
Ability to lift and carry up to 50 pounds.
Ability to stand for extended periods.
Ability to work independently in a busy environment.
Must comply with safety and health code standards.

Nice To Haves

Knowledge of ice maintenance and rink operations is highly desirable.
Certified Ice Technician (CIT) certification is preferred.

Responsibilities

Assist with setup and teardown of the ice rink during seasonal facility changeovers.
Supervise and coordinate daily ice arena operations, including ice maintenance, scheduling, and facility management.
Maintain the ice surface, including resurfacing, checking its quality, and promptly addressing issues.
Perform daily, weekly, monthly, and annual maintenance of the ice resurfacer and edger.
Provide respectful, friendly guest service to athletes, guests, visitors, spectators, leaders, and team members.
Follow safety standards when operating machinery and working near athletes and spectators.
Assist with setting up, tearing down, and monitoring the venue for community skate sessions, practices, games, and private rentals.
Assist with inspecting and managing inventory of ice arena supplies, ice maintenance materials, machinery, and rental equipment.
Perform assigned general rink maintenance, including sweeping and cleaning.
Use safe operating techniques specified by STAR for blade changes, driving, resurfacing, handling, and inspecting machines.
Respond to guest concerns and refer them to an appropriate manager when needed.
Enforce facility policies and procedures and maintain general knowledge of program options and facility events.
Assist other operational areas as necessary.
Accurately record ice and equipment maintenance logs and daily readings.
Respond to incidents, accidents, injuries, and altercations as needed, and complete and file related paperwork.
Ensure health and safety standards are followed.
Act as manager on duty for scheduled facility openings and/or closings.
Complete special projects, daily assignments, and other duties as directed by management.