Skate Host –McCormick Tribune Ice Rink in Millennium Park

The Sports Facilities Companies • Chicago, IL

8d • Onsite

About The Position

The Skate Host at McCormick Tribune Ice Rink in Millennium Park creates a safe, fun, and welcoming environment for skaters. This visible, guest-facing role monitors the ice, assists guests, and maintains a positive atmosphere while ensuring safety procedures are followed. The position is seasonal and non-exempt, based in Chicago, Illinois, and reports to the General Manager.

The rink is managed by Sports Facilities Management, LLC, part of Sports Facilities Companies (SFC), which manages and develops sports, recreation, wellness, and events facilities. SFC describes its culture as collaborative, supportive, team-oriented, and focused on accountability, excellence, service, and career growth.

Requirements

• Must be at least 18 years of age.
• Must be an intermediate-level skater or better.
• Must be available to work evenings, weekends, and holidays; no exceptions.
• Comfortable skating for extended periods of 4–8 hours per shift.
• Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills.
• Able to maintain focus in a high-volume, fast-paced environment and stressful situations.
• Excellent guest service skills.
• Able to lift 40 pounds waist high.
• Able to sit or stand for extended periods, indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions.
• Able to skate for extended periods.
• Able to work in cold and inclement weather for prolonged periods.
• Able to push and pull heavy objects across the ice while skating backwards.

Nice To Haves

• Previous experience as a Skate Host or in a similar role is preferred.

Responsibilities

• Actively monitor skaters on the ice and help maintain a safe and enjoyable experience.
• Greet guests warmly and provide guidance and support as needed.
• Provide exceptional guest service on and off the ice.
• Educate skaters about rink rules and encourage compliance.
• Alert management to unsafe or potentially hazardous ice conditions.
• Execute policies and procedures professionally and accurately.
• Assist guests during incidents or falls and contact management when necessary.
• Resolve guest concerns and complaints professionally or direct them to the appropriate manager.
• Help maintain cleanliness and safety of the ice and surrounding area, especially during inclement weather.
• Assist with special-event setup, monitoring, and cleanup as required.
• Participate in training sessions and team member meetings.
• Assist other departments as necessary.
• Perform other duties assigned by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed