Guest Services Team Member - McCormick Tribune Ice Rink in Millennium Park
About The Position
The Guest Services Team Member is the first point of contact for guests at McCormick Tribune Ice Rink in Millennium Park. This role provides excellent customer service and maintains a strong knowledge of the facility’s programs and offerings. The position is seasonal and non-exempt, and reports to the General Manager. The role supports guest registration and payments, provides information and wayfinding, records waivers and event details, and assists with tournament and league scorekeeping. Team members are expected to resolve guest concerns professionally, enforce venue policies, maintain confidentiality, and contribute to daily assignments and special projects.
Requirements
- Able to work with a wide variety of ages, from preschool through adult.
- Flexible schedule and regular attendance, including availability for nights, weekends, holidays, and long hours.
- Excellent verbal and written communication skills.
- Ability to maintain focus in a high-volume, fast-paced environment.
- Excellent guest service skills.
- Detail-oriented with outstanding organizational skills.
- Ability to multitask, prioritize, and remain calm and focused in difficult and stressful situations.
- Respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow team members.
- Ability to work well with others.
- Personal initiative for the betterment of the team and venue.
- Commitment to the safety and well-being of others.
Responsibilities
- Greet guests and provide information and wayfinding as needed.
- Provide courteous, friendly, first-in-class service to all guests.
- Register guests and process payments for leagues, camps, clinics, drop-in activities, and other offerings.
- Maintain knowledge of facility programs, including formats, pricing, and meeting dates and times.
- Operate multi-line phones.
- Record waivers and event information.
- Record tournament and league event scores and print game sheets daily.
- Maintain confidentiality and discretion with guest and team member information.
- Professionally resolve guest concerns and complaints or direct them to the appropriate manager.
- Know and enforce venue policies and procedures.
- Complete special projects, daily assignments, and other duties as assigned.
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What This Job Offers
Education Level
No Education Listed
