Guest Services Team Member - The Standard Hotel Ice Rink

The Sports Facilities Companies • New York, NY

1d • $17 - $19 • Onsite

About The Position

The Guest Services Team Member is the first point of contact for guests at The Standard Hotel Ice Rink. The role provides excellent customer service and requires thorough knowledge of the facility’s programs and offerings. Team members support guest arrival and wayfinding, rink operations, cash handling, and the cleanliness and safety of common areas and rink surfaces. This is a seasonal, non-exempt position in an outdoor ice rink environment.

Requirements

• Able to work with people of a wide range of ages, from preschool through adult.
• Flexible schedule, including nights, weekends, holidays, and long hours; regular attendance is necessary.
• Excellent verbal and written communication skills.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Excellent guest service skills.
• Detail-oriented with outstanding organizational skills.
• Ability to multitask, prioritize, and remain calm and focused in difficult and stressful situations.
• Respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow team members.
• Ability to work well with others.
• Personal initiative for the betterment of the team and venue.
• Commitment to the safety and well-being of others.
• Able to lift 20 pounds waist high.
• Able to sit or stand for extended periods and squat, stoop, or bend.
• Ability to operate a point-of-sale system.

Responsibilities

• Greet guests and provide information and wayfinding.
• Provide courteous, friendly, first-in-class service to all guests.
• Know facility programs, including their format, pricing, and meeting dates and times.
• Operate multi-line phones.
• Operate a cash register and balance a cash drawer.
• Record waivers and event information.
• Keep the facility clean and safe by regularly cleaning common areas and rink surfaces.
• Hand out and collect skates, ensuring proper fit and condition.
• Maintain confidentiality and discretion with guest and team member information.
• Professionally resolve guest concerns and complaints or direct them to the appropriate manager.
• Know and enforce venue policies and procedures.
• Complete special projects, daily assignments, and other duties as assigned.

What This Job Offers

• Education Level: No Education Listed