Guest Services Team Member - The Skating Edge Ice Arena

The Sports Facilities Companies•Los Angeles, CA

About The Position

The Guest Services Team Member at The Skating Edge Ice Arena is responsible for providing exceptional customer service and helping patrons have a positive, enjoyable experience. The role includes assisting guests with inquiries, handling ticket sales and concessions, processing registrations and payments, and maintaining a welcoming and safe facility environment. The position requires working in an ice arena with cold temperatures and varying noise levels, and may involve extended periods sitting or standing indoors or outdoors.

Requirements

Must be at least 18 years of age.
Must possess a valid Driver's License.
Must have a flexible work schedule, including nights, weekends, holidays, and long hours, and maintain regular attendance.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented with outstanding organizational skills.
Ability to multitask, prioritize, and remain calm and focused in difficult and stressful situations.
Must be respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow Team Members.
Ability to work well with others.
Must take personal initiative for the betterment of the team and venue.
Commitment to the safety and well-being of others.
Ability to lift 20 pounds waist high.
May be required to sit or stand for extended periods and squat, stoop, or bend.
Must be able to operate a computer.

Nice To Haves

Customer service experience.
Cash handling experience.

Responsibilities

Greet guests and provide information and way-finding as needed.
Provide courteous, friendly, first-in-class service to all guests.
Sell tickets for public skating sessions, hockey games, and other activities.
Register guests and process payments for leagues, camps, clinics, drop-in activities, and other programs.
Maintain knowledge of facility programs, including their formats, pricing, and meeting dates and times.
Operate multi-line phones.
Record waivers and event information.
Record event scores for tournaments and leagues and print game sheets daily.
Maintain confidentiality and discretion regarding guest and Team Member information.
Professionally resolve guest concerns and complaints or direct them to the appropriate Manager.
Know and enforce venue policies and procedures.
Perform additional duties assigned by management.