Guest Services Team Member - The Skating Edge Ice Arena
The Sports Facilities Companies•Los Angeles, CA
•$19 - $19
About The Position
The Guest Services Team Member at The Skating Edge Ice Arena provides exceptional customer service to patrons, assisting with inquiries and helping ensure a positive, enjoyable experience. The role includes ticket sales, guest registration and payments, and helping maintain a welcoming and safe facility environment. Team members must know venue programs, policies, and procedures; resolve guest concerns professionally; and support other duties assigned by management.
Requirements
- Must be at least 18 years of age.
- Possess a valid driver's license.
- Have a flexible work schedule, including nights, weekends, holidays, and long hours, and maintain regular attendance.
- Excellent verbal and written communication skills.
- Ability to maintain focus in a high-volume, fast-paced environment.
- Excellent guest service skills.
- Detail-oriented with outstanding organizational skills.
- Ability to multitask, prioritize, and remain calm and focused in difficult and stressful situations.
- Be respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow Team Members.
- Work well with others.
- Take personal initiative for the betterment of the team and venue.
- Commitment to the safety and well-being of others.
Nice To Haves
- Customer service experience.
- Cash handling experience.
Responsibilities
- Greet guests and provide information and way-finding as needed.
- Provide courteous, friendly, first-in-class service to all guests.
- Sell tickets for events, including public skating sessions, hockey games, and other activities.
- Register guests and process payments for leagues, camps, clinics, drop-in activities, and other programs.
- Know facility programs, including their formats, pricing, and meeting dates and times.
- Operate multi-line phones.
- Record waivers and event information.
- Record event scores for tournaments and leagues and print game sheets daily.
- Maintain confidentiality and discretion with guest and Team Member information.
- Professionally resolve guest concerns and complaints or direct them to the appropriate Manager.
- Know and enforce venue policies and procedures.
- Perform additional duties assigned by management.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
