Operations Supervisor– The Standard Hotel Ice Rink

The Sports Facilities Companies•New York, NY

1d•$22 - $25•Onsite

About The Position

The Operations Supervisor for The Standard Hotel Ice Rink oversees daily rink operations to ensure the facility runs smoothly and provides patrons with a safe, enjoyable environment. The role includes supervising staff, coordinating events, maintaining equipment, monitoring ice operations, and addressing operational issues. The position is seasonal and non-exempt, based in New York, NY, and reports to the General Manager. The Standard Hotel Ice Rink is managed by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC manages and develops sports, recreation, wellness, and events facilities and describes its culture as collaborative, supportive, entrepreneurial, team-oriented, and focused on accountability, excellence, and service.

Requirements

Ability to work with people of varying ages, from preschool through adulthood.
Proven experience in facility management, preferably in an ice arena or similar environment.
Flexible schedule and regular attendance, including availability for nights, weekends, holidays, and long hours.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented with strong organizational skills.
Ability to multitask and prioritize.
Ability to remain calm and focused in difficult and stressful situations.
Respectful and friendly demeanor toward athletes, guests, visitors, spectators, leaders, and fellow team members.
Ability to work well with others.
Commitment to the safety and well-being of others.
Valid driver's license.

Nice To Haves

Knowledge of ice maintenance and rink operations is highly desirable.

Responsibilities

Provide courteous and friendly service to guests and staff.
Supervise and coordinate daily rink operations, including public skating sessions, ice maintenance, scheduling, and facility management.
Maintain the ice surface, check its quality, and promptly address issues.
Assist with event setup and teardown, including public skating sessions and private rentals.
Assist with inventory management for rink supplies, ice maintenance materials, concession items, and equipment.
Respond to guest concerns and direct them to the appropriate manager for resolution.
Enforce facility policies and procedures.
Maintain general knowledge of program options and facility events.
Assist other departments as necessary.
Monitor ice operations.
Respond to incidents, accidents, injuries, and altercations as needed.
Complete and file required paperwork.
Assist with daily maintenance and upkeep of department equipment.
Assign duties to staff during shifts.
Inspect equipment and communicate repair or replacement needs to management.
Ensure health and safety standards are followed.
Open and close facilities.
Communicate with management about event setup and breakdown.
Complete special projects, daily assignments, and other duties as directed by management.