Operations Supervisor (Night) - Lafayette COMMS Center

Acadian Ambulance • Lafayette, LA

1d

About The Position

The Operations Supervisor coordinates and oversees daily operations of the Communications Center, using available resources to meet system demands and responsibilities. This is a full-time night position. The role directs emergency medical dispatcher activities, monitors performance and center operations, handles calls and inquiries, coordinates emergency and after-hours activities, reviews operational issues, and reports to VPOs. The description notes that duties and working conditions may change and that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma or GED.
• Previous supervisory experience.
• Knowledge of standard operating procedures for ambulance dispatch.
• Knowledge of medical protocols.
• Knowledge of alarm-system policies and procedures.
• Ability to use computers and phones.
• Typing skills.
• Geographical knowledge of certain areas.

Responsibilities

• Direct the activities of emergency medical dispatchers.
• Monitor emergency medical dispatcher performance.
• Maintain professionalism within the Communications Center.
• Produce reports to monitor Communications Center activities.
• Monitor system resources during peak-load times.
• Handle patient and client inquiries.
• Handle administrative calls after hours.
• Coordinate helicopter and fixed-wing activities.
• Coordinate mass-casualty incidents.
• Handle news media.
• Investigate and critique operational issues and errors.
• Delegate operations issues to VPOs.
• Coordinate the swing department after hours.
• Coordinate safety and hazardous-material issues for ground and air responses.
• Coordinate Argus alarms after hours.
• Handle AOC/Lifeline alarms.
• Critique delayed emergency responses.
• Maintain a safe and clean work environment.
• Provide daily verbal reports to VPOs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED