Lafayette - Shift Supervisor
About The Position
At Philz, the Shift Supervisor (also called Team Lead) supervises daily shift activities and supports a dynamic team. The role motivates and inspires team members while setting standards for superior customer service and drink quality and contributing to a welcoming environment. Team Leads are expected to embody Philz’s core values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The position includes serving customers and making handcrafted drinks alongside Baristas, developing relationships with customers and the local community, assessing team performance, supporting training for promotions and new hires, assisting the Store Leader with operational and administrative duties, and helping implement and maintain safety programs. Philz describes its workplace as inclusive, fun, creative, and vibrant, with flexibility in scheduling and opportunities for growth and advancement.
Requirements
- Passion for people and willingness to learn.
- Ability to operate a variety of machines, tools, and equipment.
- Visual acuity to make general observations regarding safety and work accuracy.
- Ability to remain in a stationary position for a minimum of three hours.
- Ability to stand, walk, stoop, and kneel.
- Ability to lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively.
- Ability to grasp, finger, and reach.
- Ability to express or exchange information through spoken words.
Nice To Haves
- Previous supervisory experience in a fast-paced food and beverage environment is preferred.
- Previous barista experience is not required; training is provided.
Responsibilities
- Assign team members to roles according to their strengths and shift needs.
- Handcraft drinks alongside Baristas and model care, skill, service, and drink quality.
- Develop relationships with customers and the local community.
- Assess team members’ performance, including service and drink quality.
- Hold team members accountable for scheduled shifts, ensure called-out shifts are covered, and ensure breaks and lunches are provided.
- Communicate team-member performance to Store Leaders and other Shift Supervisors to support consistency.
- Support promotions and new hires through in-store training.
- Assist the Store Leader with operational and administrative duties.
- Help implement and maintain Philz safety programs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid basic life insurance
- Optional family life insurance
- 401(k) with company match
- Flexible spending accounts
- Commuter benefits
- Mental health support
- Holiday pay
- Vacation and sick time
- Team Member discounts
- Free drinks and discounted beans
- Philz merchandise
- Opportunities for growth and advancement
- Tip pool; team members may earn an average of $8.00 additional per hour
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
