Shift Supervisor - Lafayette Store

Goodwill of Colorado • Lafayette, CO

1d • Onsite

About The Position

Goodwill of Colorado is seeking a versatile and adaptable Shift Supervisor to provide day-to-day, tactical, and practical leadership for associates and teams across the retail center. The supervisor monitors the center and addresses immediate safety, customer service, product-flow, and presentation issues, personally or through delegation. The role may include duties beyond those listed as needed. This is a full-time supervisory position requiring open availability, including evenings and weekends. Store hours are 9 a.m.–9 p.m. Monday through Saturday and 9 a.m.–8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The position pays $20.88 per hour. Applicants must attach a resume to be considered.

Requirements

• A high school diploma or equivalent is preferred.
• Two years of retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification and safely operate the equipment.
• Ability to solve problems quickly and make decisions.
• Ability to maintain confidentiality and follow Goodwill policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendars, such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the role, including frequent standing and walking, continuous fine manipulation and repetitive hand movements, and occasional lifting or carrying of heavy items weighing 45 pounds or more.

Nice To Haves

• Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
• Two years of retail experience.
• A high school diploma or equivalent.

Responsibilities

• Monitor the retail center and address immediate safety, customer-focus, product-flow, and aesthetics issues, personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and issue initial write-ups; provide input on reviews and terminations.
• Facilitate employee purchases.
• Assist with store opening and closing procedures.
• Verify daily sales report paperwork, count cash drawers, and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer-service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints and as the point of contact for turning down donations at Attended Donation Centers.
• Maintain generalist-level knowledge of store procedures and be able to fill in during emergencies.
• Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
• Use and become certified on equipment and tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products.
• Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on premises.
• Complete other duties and responsibilities as required.

Benefits

• DailyPay access to earned pay on an employee-selected schedule; participation is voluntary.
• Eligible full-time Retail and Sales/Operations Division employees may receive medical, dental, and vision insurance; short-term and long-term disability; life and accidental death and dismemberment coverage; flexible spending accounts; and voluntary supplemental benefits.
• Eligible full-time Retail and Sales/Operations Division employees receive paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Employees may make pre-tax or Roth contributions to the retirement plan; employees must be at least 18 to participate.
• Goodwill of Colorado is an employer eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED