Shift Supervisor - Lafayette Store

Lafayette Store•Lafayette, CO

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership to associates and teams across the retail center. The role monitors store-wide operations and addresses immediate needs involving safety, customer service, product flow, and store appearance, either directly or through delegation. The supervisor helps maintain operations when an Assistant Manager or Manager is not on the premises and may take on additional duties as required. This is a full-time supervisory position with open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. or end as late as 10 p.m. Occasional overtime may be necessary. The position pays $20.88 per hour.

Requirements

Two years of retail experience is desired.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in all employee positions through completion of On the Job documentation.
Ability to obtain walkie stacker and/or forklift certification and safely operate the equipment.
Ability to solve problems quickly and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendar using tools such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available where applicable.

Nice To Haves

High school diploma or equivalent.
Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

Monitor the retail center and address immediate safety, customer focus, product flow, and aesthetics issues, personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and with initial write-ups; provide input to performance reviews and terminations.
Facilitate employee purchases.
Assist with store opening and closing procedures.
Verify daily sales report paperwork and count drawers.
Make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying items.
Plan, coordinate, and control customer service team activities to maintain customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Act as the point of contact for turning down donations at Attended Donation Centers.
Maintain generalist-level knowledge of store procedures and fill in during emergencies.
Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
Use and obtain certification for equipment or tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products.
Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.

Benefits

DailyPay access to earned pay on an employee-selected schedule.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability coverage.
Life and accidental death and dismemberment coverage.
Flexible Spending Accounts.
Long-term disability coverage.
Voluntary supplemental benefit offerings.
Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Retirement plan with pre-tax or post-tax (Roth) contributions; participation requires employees to be at least 18 years old.
Public Service Loan Forgiveness Program eligible employer.