Operations Supervisor (Night) - Lafayette COMMS Center

Acadian Ambulance • Lafayette, LA

2d

About The Position

Coordinate and oversee the daily operations of the Communications Center efficiently, using the resources necessary to meet system demands and responsibilities. This is a full-time night position. The description outlines the essential duties and common requirements for positions of this type, may be subject to change, and is not an all-inclusive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Previous supervisory experience.
• Knowledge of standard operating procedures for ambulance dispatch, medical protocols, alarm system policies and procedures, and computer and phone use.
• Typing skills.
• Geographical knowledge of certain areas.

Responsibilities

• Direct the activities of emergency medical dispatchers.
• Monitor emergency medical dispatcher performance.
• Maintain professionalism within the Communications Center.
• Produce reports to monitor Communications Center activities.
• Monitor system resources during peak load times.
• Handle patient and client inquiries.
• Handle administrative calls after hours.
• Coordinate helicopter and fixed-wing activities.
• Coordinate mass casualty incidents.
• Handle news media.
• Investigate and critique operational issues and errors.
• Delegate operational issues to VPOs.
• Coordinate the swing department after hours.
• Coordinate safety and hazardous-material issues for ground and air responses.
• Coordinate Argus alarms after hours.
• Handle AOC and Lifeline alarms.
• Critique delayed emergency responses.
• Maintain a safe and clean work environment.
• Provide daily verbal reports to VPOs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED