Center Operations Supervisor

CVS Health•Dallas, TX

2d•$43,888 - $85,068

About The Position

Center Operations Supervisors are part of the Oak Street Health center leadership team. They direct the daily activities of staff and assist the Practice Manager with operational initiatives so the clinic can meet performance objectives and deliver safe, high-quality patient care. Depending on the center’s needs, the role may manage hourly staff, including front desk staff, medical assistants, and phlebotomists. The supervisor also partners with the Practice Manager, Medical Director, and other center leaders on staff performance and workflows. This full-time position is scheduled for 40 hours per week. The stated pay range is $43,888.00–$85,068.00; the offer depends on factors including experience, education, geography, and other relevant considerations. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

At least 2 years of professional experience in a customer service setting.
Associate's degree required.
Proficient PC skills.
U.S. work authorization.
Exceptional problem-solving and critical-thinking ability.
Strong collaboration skills and demonstrated success working within a team.
Flexible and positive attitude.
Ability to work in a fast-paced, often ambiguous environment.
Proactive and adaptable working style, with the ability to take ownership of tasks.

Nice To Haves

At least 1 year of experience leading a team.
Bachelor's degree.

Responsibilities

Support front desk coverage and contribute to service teamwork.
Monitor staff attendance and absences and identify coverage plans for expected and unexpected absences.
Monitor provider schedules daily to ensure smooth patient visits.
Manage the transportation schedule to maximize company resources and support a positive patient experience.
Complete daily operational rounds to confirm foundational activities have been completed.
Monitor outstanding work queues, checklists, and other performance indicators.
Monitor front desk activities for completion, accuracy, and quality, including confirmation calls, copay collection, and patient experience; contribute to this work when needed.
Help maintain the welcome space and community room to promote a positive patient experience and support growth.
Manage facilities to keep the center safe, clean, and functional.
Depending on center needs, manage hourly center staff, including front desk staff, medical assistants, and phlebotomists.
As invited by the Practice Manager, support staff recruitment, hiring, onboarding, retention, and performance management.
Use practice dashboards and reports to identify areas for operational improvement.
Structure and facilitate service and clinical team huddles.
Participate in service recovery efforts as needed and facilitate resolution.
Champion new initiatives as workflows improve and new services are added.
Champion organizational operating procedures.
De-escalate conflict and seek resolution.
Partner with other center leaders, including the Practice Manager and Medical Director, to address staff performance and workflows.
Perform other duties as assigned.