Security Operations Center Supervisor

Constellis•Bothell, WA

About The Position

The Security Operations Center Supervisor manages and leads a cross-functional team and assists with developing and producing intelligence-driven support products. These products assess risks and analyze data and information to mitigate vulnerabilities to clients’ assets, operations, strategy, and brand reputation. The role oversees SOC operations, security technology, threat assessment, intelligence collection and reporting, incident response, and the training and guidance of SOC Operators. The position works rotating shifts to support 24/7 SOC coverage.

Requirements

At least 5 years of experience in supervisory positions within law enforcement, military, interagency organizations, or other relevant settings such as a Security Operations Center, emergency and disaster management, or communications and dispatch center.
Strong leadership abilities and a passion for analysis, problem-solving, and advising or informing decision-makers.
Effective writing and verbal communication skills, with proficiency in English composition.
Ability to communicate clearly and concisely, verbally or in writing, in stressful situations.

Nice To Haves

A relevant bachelor's degree (for example, in International Relations, Police Science, Business Management, Intelligence Studies, Political Science, Security Studies, Homeland Security, Emergency and Disaster Management, or Security Management), or equivalent experience.
Training in or familiarity with intelligence, Lenel or Genetec, physical security information management systems (PSIMS), and mass notification systems.
Corporate intelligence, military intelligence, or government intelligence agency experience.

Responsibilities

Work rotating shifts to ensure 24/7 coverage for the SOC.
Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher-level supervisors and client leadership.
Assess the threat environment and manage personnel and resources to maximize operational coverage while mitigating risk.
Act as the subject matter expert and provide oversight on security-related technology systems, including Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS), and information management.
Administer VSS and alarm monitoring/access control software in coordination with other SOC personnel.
Provide oversight and assistance with access control, access card procedures, access control reports, and VSS investigations.
Provide guidance and direction to cross-functional teams while maintaining operational standards in a high-stress environment.
Mentor and train SOC Operators.
Draft, develop, and update SOC SOPs, processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
Oversee SOC Operators to ensure vigilant and comprehensive video surveillance and proper dispatch of security personnel.
Develop SOPs and automated systems to help SOC Operators provide proper oversight and guidance to security personnel during security events.
Direct SOC Operators in effective intelligence collection, analysis, and reporting.
Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against clients with malicious intent or pose a threat to client properties and personnel.
Analyze and assess risks and threats to client personnel, operations, strategy, brand, and reputation.
Ensure rapid dispatch of security personnel for quick reaction, disruption, and resolution of security incidents.