GSOC Supervisor (Global Security Operations Center)

DSI Security Services•Bethlehem, PA

1d•Onsite

About The Position

DSI Security Services is hiring a GSOC Supervisor in Bethlehem, Pennsylvania. This role oversees daily Global Security Operations Center activities, supports and trains GSOC Operators, monitors global security systems, assesses critical information, and coordinates responses to incidents that may affect client personnel, locations, third-party vendors, operations, or assets. The position requires leadership, situational awareness, attention to detail, sound judgment, and clear, professional communication in a fast-paced operations center. This is not a traditional security officer position; direct, hands-on SOC or GSOC experience is required. The GSOC Supervisor trains and guides contract GSOC Operators, supports the GSOC Manager with staffing and operational needs, monitors security systems and incident information, coordinates dispatch and escalations, and maintains accurate logs, pass-downs, and reports. The role follows DSI policies, client requirements, established procedures, and confidentiality expectations.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Direct, hands-on SOC or GSOC experience required.
Experience with security dispatch, surveillance monitoring, emergency communications, or control-room operations required.
Experience monitoring CCTV, access control, alarm, business travel, or mass-notification systems.
Proficiency with Microsoft Office products, including Teams, Word, and Excel.
Strong critical-thinking and analytical skills.
Strong attention to detail and situational awareness.
Ability to evaluate information, prioritize incidents, and follow established escalation procedures.
Ability to multitask and remain focused for extended periods.
Excellent verbal, written, and interpersonal communication skills.
Ability to communicate professionally and effectively with personnel at all levels.
Ability to prepare accurate, clear, and concise incident reports and operational logs.
Reliable transportation and a reliable means of communication.
Must successfully complete all required pre-employment screenings.

Nice To Haves

Previous supervisory or team-lead experience preferred.
Working knowledge of CCURE 9000 and VICTOR CCTV systems preferred.

Responsibilities

Train contract GSOC Operators on client standard operating procedures, policies, systems, and post requirements.
Provide daily guidance and support to GSOC Operators and help maintain consistent performance across shifts.
Support the GSOC Manager with staffing coverage, operational needs, and supervision of contingent GSOC Operators.
Exercise initiative and independent judgment within established guidelines and procedures.
Observe, assess, prioritize, and communicate routine and crisis-related situations calmly and efficiently.
Monitor, collect, assess, and report critical information about global and regional incidents that may affect client personnel, locations, operations, or assets.
Maintain situational awareness of client locations and countries where client third-party vendors operate.
Answer and manage calls received through the client’s security office phone line.
Coordinate routine dispatch activities and communicate assignments to appropriate security personnel.
Review incoming video alarm notifications and respond according to established procedures.
Monitor CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia.
Use CCURE 9000 and VICTOR CCTV systems to monitor and respond to security activity.
Dispatch security personnel, site representatives, management, or emergency services when appropriate.
Document security events, actions taken, notifications, and outcomes accurately and thoroughly.
Maintain the GSOC operational log to support accurate shift pass-downs and operational continuity.
Complete daily shift checklists, pass-down entries, and incident reports as directed.
Communicate professionally with client personnel, DSI management, site security teams, third-party vendors, and emergency responders.
Follow DSI policies, client requirements, escalation procedures, and post-specific instructions.
Protect confidential, sensitive, and proprietary security information.
Maintain focus and situational awareness while managing multiple systems, calls, alarms, and incidents.
Participate in required training and comply with DSI safety procedures and manuals.
Perform other duties assigned by management related to security, safety, and GSOC operations.