GSOC Supervisor (Global Security Operations Center)

DSI Security Services•Bethlehem, PA

12h

About The Position

DSI Security Services is hiring a GSOC Supervisor in Bethlehem, Pennsylvania. The supervisor monitors global security systems, collects and communicates critical information, and coordinates responses to incidents that may affect client personnel, locations, third-party vendors, operations, or assets. The role calls for situational awareness, attention to detail, sound judgment, and clear communication in a fast-paced operations center. The supervisor trains contract GSOC operators on client standard operating procedures and policies, supports the GSOC manager with contingent operators, and performs security operations including monitoring, dispatch, incident documentation, and shift handoffs. The role uses security, CCTV, access-control, travel, and mass-notification systems, and requires compliance with DSI policies, client requirements, escalation procedures, and post-specific instructions. The position also requires protecting sensitive security information and completing required training and safety procedures.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Working knowledge of CCURE 9000 and VICTOR CCTV systems.
Proficiency with Microsoft Office products, including Teams, Word, and Excel.
Strong attention to detail and situational awareness.
Ability to evaluate information, prioritize incidents, and follow established escalation procedures.
Ability to multitask and remain focused for extended periods.
Excellent verbal and written communication skills.
Ability to prepare accurate, clear, and concise incident reports and operational logs.
Reliable transportation and means of communication.
Must successfully pass all pre-employment screenings.
Strong critical-thinking and analytical capabilities, written and oral communication, and people skills.
Ability to communicate with and address all levels of personnel professionally and effectively.
Ability to exercise initiative and independent judgment within established guidelines and procedures.
Ability to observe, triage, prioritize, and communicate routine and crisis situations calmly and efficiently.

Nice To Haves

Prior security, dispatch, monitoring, emergency communications, GSOC, SOC, or control-room experience.
Experience monitoring CCTV, access control, alarm, business travel, or mass-notification systems.

Responsibilities

Train contract GSOC Operator staff on client SOPs and policies.
Support the GSOC manager with contingent GSOC operators.
Monitor, collect, assess, and report critical information about global and regional incidents that may affect client personnel, locations, operations, or assets.
Maintain global situational awareness of client locations and countries where client third-party vendors operate.
Answer and manage calls received through the client’s security office phone line.
Coordinate routine dispatch activities and communicate assignments to appropriate security personnel.
Review incoming video alarm notifications and respond according to established procedures.
Monitor CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia.
Use CCURE 9000 and VICTOR CCTV systems to monitor and respond to security activity.
Dispatch security personnel, site representatives, management, or emergency services as appropriate.
Document security events, actions taken, notifications, and outcomes accurately and thoroughly.
Maintain the GSOC operational log to support shift pass-downs and operational continuity.
Complete daily shift checklists, pass-down log entries, and incident reports as directed.
Communicate professionally with client personnel, DSI management, site security teams, third-party vendors, and emergency responders.
Follow DSI policies, client requirements, escalation procedures, and post-specific instructions.
Protect confidential, sensitive, and proprietary security information.
Maintain focus and situational awareness while managing multiple systems, calls, alarms, and incidents.
Participate in required training and comply with DSI safety procedures and manuals.
Perform other duties assigned by supervisors related to security, safety, and GSOC operations.