Global Security Operations Center (GSOC) Operator

Saronic Technologies • Austin, TX

1d

About The Position

Saronic Technologies is a leader in developing autonomous and intelligent maritime platforms. The Global Security Operations Center (GSOC) Operator delivers a seamless customer service and incident management experience through systems monitoring, incident response, and escalation. The role requires customer service skills and experience responding to incidents and troubleshooting basic physical security system issues.

The operator monitors and responds to physical security incidents, coordinates with internal teams, notifies incident commanders, escalates incidents according to protocol, and supports ongoing incident-response training. The role may require extended hours to support mission-critical operations and involves prolonged periods sitting at a desk and working on a computer, as well as occasional lifting and carrying of items weighing up to 20 pounds.

For roles based in the United States, access to export-controlled information or items requires U.S. Person status as defined by U.S. law. Saronic states that it does not discriminate on protected grounds and is committed to providing reasonable accommodations for qualified individuals with disabilities.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a physical security role.
• Knowledge of physical security systems.
• Experience in incident response.
• Ability to work in a fast-paced, dynamic environment.
• Ability to collaborate across business units to resolve incidents.

Nice To Haves

• An associate or bachelor's degree in Criminal Justice, Security Studies, or a related field.
• Ability to handle sensitive information with discretion.
• Ability to assess risk and make informed decisions during fast-paced incidents.
• Ability to communicate clearly and effectively, both in writing and verbally.

Responsibilities

• Monitor for and respond to physical security incidents.
• Collaborate with Risk Intelligence, IT, and InfoSec to respond to incidents.
• Notify incident commanders and escalate incidents according to protocol.
• Participate in regular incident-response training and exercises.
• Collaborate with the Security Systems team to report malfunctions and conduct troubleshooting.
• Maintain a culture of customer service excellence.

Benefits

• Medical insurance; Saronic pays 100% of the employee premium and 80% of dependent premiums.
• Dental and vision insurance; Saronic pays 100% of the employee premium under the basic plan and 80% of dependent premiums.
• Generous paid time off and holidays.
• Paid maternity and paternity leave.
• Competitive salary with opportunities for performance-based bonuses.
• 401(k) plan with company match.
• Stock options.
• Basic life insurance and short- and long-term disability coverage.
• Discounted pet insurance, including a 24/7 telehealth helpline.
• Free lunch benefit and unlimited free drinks and snacks in the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED