Global Security Operations Center Operator

QVC•West Chester, PA

10h•Onsite

About The Position

The Global Security Operations Center (GSOC) Operator supports QVC and HSN in protecting team members and corporate infrastructure. The role provides customer service and professional responses to emergencies, and assists the Global Security Investigations Team with recognizing, identifying, investigating, and reporting criminal elements and activities that may affect QVC Group and its team members. The position is based onsite at the West Chester, Pennsylvania headquarters and reports to the GSOC Supervisor. The schedule is 7 p.m. to 7 a.m., with rotating days off on a two-on, two-off, two-on, three-off, three-on, two-off rotation. Relocation assistance is not available. The operator monitors security and safety activity across global locations, coordinates responses, prepares incident and risk information, and serves as a primary resource during crises and escalations. The role works with internal teams across security, technology, compliance, safety, legal, crisis management, business continuity, broadcasting, and other functions.

Requirements

At least 2 years of experience in the private sector, law enforcement, or a combination of the two.
Associate degree in Criminal Justice, Business Administration, or another relevant field preferred, or equivalent experience.
Ability to work onsite at the West Chester, Pennsylvania office on the stated overnight rotating schedule.

Nice To Haves

An associate degree (2 years) in Criminal Justice, Business Administration, or another relevant field.

Responsibilities

Monitor and investigate alarm activity across global locations and dispatch appropriate security response teams and partners.
Write, escalate, and distribute incident reports.
Assess open-source information for developing intelligence and risk reports.
Use and understand the Incident Commander Program to manage incidents and events.
Use command center resources and systems, including the video wall, mass notification tools, conference bridges, Everbridge, badge and alarm activity screens, CCTV, intrusion detection systems, and fire protection systems.
Help develop metric reports using multiple applications, including Microsoft Office, the access control system, and the visitor management system.
Monitor alarm volume activity (alarm abatement) to identify hardware issues and resolutions.
Partner with IT/Data Center, Cyber Security, Data Privacy, Ethics and Compliance, Environmental Health & Safety, Global Security Investigations, Team Member Relations, Legal, Global Crisis Management, Global Business Continuity, Broadcast & Engineering, and Talent Service Center teams.
Serve as a primary resource during crisis events and incident escalation.
Assess emerging and developing information to determine which groups or teams are required to manage business disruptions.
Monitor global travel security events that could affect QVC Group business travelers and their safety.