Global Security Operations Center Supervisor

Allied Universal•Shoreview, MN

About The Position

The GSOC Supervisor monitors, analyzes, documents, and responds to security and operational events across multiple locations in a technology-driven, 24/7 operations environment. The role requires strong critical thinking, communication, incident-management, situational-awareness, multitasking, and decision-making skills. The position pays $27.81 per hour, paid weekly, and includes medical, dental, vision, 401(k), and life insurance benefits. The supervisor operates and manages security, video, incident, mass-notification, key-management, reporting, and intelligence platforms; maintains detailed incident documentation; and communicates with internal stakeholders and client personnel. The role is listed for second shift, Monday through Friday, 3:00 p.m. to 11:00 p.m. (40 hours per week), or Saturday and Sunday, 3:00 p.m. to 11:00 p.m. (16 hours per week). Candidates must have at least two years of security experience or prior law enforcement or military experience, as well as a valid driver's license and at least one year of driving history. Licensing may be required before employment, subject to state and local laws.

Requirements

At least two years of security experience, or prior law enforcement or military experience.
Valid driver's license with at least one year of driving history.
Strong written and verbal communication skills.
Ability to prioritize multiple incidents and tasks simultaneously.
Ability to work independently with exceptional attention to detail.
Excellent instructional, customer-service, written, and verbal communication skills.
Experience conducting research and analysis.
Ability to multitask in a fast-paced, sometimes stressful work environment.
Comfort with a high-tech work environment and ongoing learning of new tools and innovations.
Flexibility to work all shifts and willingness to assist with overtime when needed.
Working knowledge of Microsoft Office and Windows OS.
Working knowledge of security systems, including access control, CCTV, badging, and alarm monitoring systems.
Dependability, teamwork, business maturity, enthusiasm, and a positive attitude.
Any required licensing, subject to state and/or local laws and regulations, may be required prior to employment.

Nice To Haves

Experience working in a Security Operations Center (SOC/GSOC) environment.
Experience with access control, video management, incident management, and mass-notification systems.
Proficiency with Microsoft Office applications and security technology platforms.
A bachelor's degree or equivalent work experience in an operations center or dispatch capacity.
At least four years of security experience.
Experience with ServiceNow.

Responsibilities

Operate and manage the S2 NetBox Access Control System, including generating reports, responding to alarms, investigating activity, and navigating system partitions.
Use the Milestone Video Management System to review and monitor video and collect evidence supporting investigations and security incidents across a network of more than 1,000 cameras.
Manage and respond to incidents through ticketing systems, ensuring timely, accurate documentation and closure.
Create, distribute, and manage emergency and operational communications using mass-notification platforms such as AlertMedia or Everbridge.
Administer the Traka Key Management System, including creating profiles, assigning access levels, and maintaining key accountability.
Generate and maintain incident reports and asset information using Fusion/Salesforce platforms.
Monitor intelligence feeds through Dataminr, evaluate emerging threats, and escalate incidents according to established procedures.
Maintain detailed incident documentation and communicate promptly with internal stakeholders and client personnel.
Demonstrate situational awareness, multitasking, and sound decision-making in a 24/7 operations environment.
Assist the team with overtime when needed.